David Santiago Blanco Duarte

I worked in a back-office role for an e-commerce company, managing customer accounts and handling email communication. I was responsible for retention efforts when customers requested account cancellations, as well as tracking product deliveries and providing customers with delivery updates.

I used to provide customer support for a technology insurance service, assisting customers with technician appointments and device replacements. I also engaged in cross-selling, offering additional insurance products to enhance coverage based on customer needs. My responsibilities required strong communication skills, technical knowledge, and a focus on delivering tailored solutions to ensure customer satisfaction and sell-closing.

I used to handle calls from diabetic patients using a specific glucometer and lancets. My responsibilities included ensuring the devices were functioning properly and tracking any instances where they failed to perform as expected. Then, I transitioned to a new campaign, collaborating with a financial representative to dispute fraudulent, unauthorized transactions. I spent six months in this role before being transferred to handle chats, for other 4 months.

I managed customer emails for a transportation company, identifying opportunities for improvement and addressing client concerns in a back-office position. I effectively handled logistics-related issues, ensuring smooth transportation from point A to point B. Additionally, I maintained direct communication with customers to ensure their experience met expectations and resolved any challenges they faced.