DAVID FABIAN ALVAREZ CAGUA
Resumen profesional
Logistics professional with 8+ years of experience across global shipping lines and freight forwarding environments. Strong background in Sea Freight operations, customer experience, process optimization, and team development within Intra-Americas and LATAM scopes. Recognized for driving operational reliability, supporting continuous improvement initiatives, and collaborating effectively with multicultural and cross-functional teams.
Datos destacados
9
9
years of professional experience
6
6
years of post-secondary education
Experiencia
Sea Logistics Training Expert
KUEHNE + NAGEL
Bogotá, Bogotá D.C.
10.2025 - 01.2026
- Responsible for onboarding and continuous training of new and existing Sea Logistics team members across AOCC.
- Delivered targeted retraining sessions for critical processes requiring reinforcement.
- Designed and executed structured training approaches aligned with operational KPIs and quality standards.
- Accelerated time-to-productivity for new hires.
- Strengthened process adherence and operational consistency across teams.
Sea Logistics Requirement Engineering & Systems Support Expert
KUEHNE + NAGEL
Bogotá, Bogotá D.C.
12.2024 - 10.2025
- Member of the Sea Logistics Systems & Processes team, supporting Exports, Imports, Special Services, and Finance across AOCC.
- Drove systemic and process improvements to increase productivity, efficiency, and data quality while minimizing operational risk.
- Actively involved in global and regional initiatives such as eSI implementation, CarrierDoc AI rollout, and continuous system enhancements.
- Acted as bridge between business operations and IT, ensuring solutions were aligned with operational reality and company standards.
- Contributed to automation and standardization initiatives reducing manual effort and error exposure.
- Supported scalable solutions benefiting multiple countries and functions.
Sea Logistics Operational Care Supv, Export Doc BR
KUEHNE + NAGEL
Bogotá, Bogotá D.C.
10.2023 - 12.2024
- Led a multilingual documentation export team of ~11 FTEs supporting Brazil, one of the top 4 export countries in the Americas and top 11 globally by volume.
- Successfully implemented and stabilized a new end-to-end documentation process in a Portuguese-speaking environment, ensuring operational continuity and service quality.
- Acted as main escalation and quality gate for complex export documentation cases.
- Strong focus on people development, resulting in several team members progressing into Expert and Team Lead roles across different AOCC locations.
- Stabilized a newly created operational setup within its first year.
- Built a high-performing, autonomous team despite language and process complexity.
Customer Service Agent – Intra Americas
MAERSK / SEALAND
Bogotá, Bogotá D.C.
02.2022 - 10.2023
- Lead end-to-end export and import maritime operations across Intra-Americas, ensuring service reliability, regulatory compliance, and customer satisfaction.
- Act as senior focal point for key forwarder accounts, managing high-volume and complex operational requirements.
- Coordinate closely with Sales, Equipment, Inland Transport, Pricing, and offshore teams (India & Manila) to ensure seamless execution.
- Support and mentor new team members, strengthening team capability and service consistency.
- Actively contribute to continuous improvement initiatives, including optimization of container allocation and workflow efficiency.
- Improved service response times through clearer ownership and workflow alignment.
- Reduced booking disruptions by proactively managing space and equipment constraints.
- Strengthened customer retention by acting as escalation point for complex operational cases.
Customer Service Bookings Coordinator – Caribbean Cluster
HAPAG-LLOYD
Bogotá, Bogotá D.C.
12.2020 - 02.2022
- Managed export bookings and customer service operations for Colombia and Caribbean countries (Panama, Costa Rica, Puerto Rico, Guatemala, Dominican Republic).
- Coordinated space allocation, roll-overs, special cargo approvals, and service rotations in alignment with planners and vessel operators.
- Served as senior agent for key NVOCC accounts, delivering tailored operational solutions.
- Supported onboarding and training of new team members, contributing to knowledge standardization.
Customer Service – Sea Exports
KUEHNE + NAGEL
Bogotá, Bogotá D.C.
04.2017 - 12.2020
- Managed maritime export operations for a diversified customer portfolio, including LCL, DG, Reefer, Break Bulk, and Project Cargo.
- Coordinated end-to-end shipments under multiple Incoterms, including DDP operations.
- Liaised with shipping lines, customs brokers, inland transport providers, and overseas KN offices.
- Led documentation closures, DG approvals, and security filings (AMS, ISF, ACI).
- Recognized as a reliable operational partner for internal stakeholders and customers.
Formación
Lean Six Sigma Yellow Belt (Professional Certification) - Ingeniería Industrial
Universidad de los Andes
Bogotá, DC 07.2025 - 08.2025
Bachelor’s Degree - International Trade
Universidad ECCI
Bogotá, DC 01.2022 - 12.2023
Technologist - International Negotiation
SENA
Bogotá, DC 04.2015 - 04.2017
Technical Degree - Electricity & Electronics
SENA
Bogotá, DC 01.2013 - 12.2014
Enfatiza tus habilidades clave
- Sea Freight Operations (Export & Import)
- Team Leadership & Coaching
- Customer Experience & Key Accounts
- Process Improvement & Operational Excellence
- KPI & Performance Management
- Cross-Functional & Multicultural Collaboration
- Compliance & Special Cargo (LCL / DG / Reefer / Project Cargo)
- Change Management & Organizational Adaptability
- Systems Implementation & User Adoption
- Knowledge Transfer & Documentation
- Stakeholder Engagement & Alignment
Sitios web, porfolio, etc.
Información adicional
Experience working with global, multicultural teams, Strong analytical, structured, and problem-solving mindset, Customer-centric and continuous improvement orientation
Languages
Spanish
Nativo
C2
English
Intermedio avanzado
B2
Portugués
Avanzado
C1
Summary Profile
Logistics professional with 8+ years of experience across global shipping lines and freight forwarding environments. Strong background in Sea Freight operations, customer experience, process optimization, and team development within Intra-Americas and LATAM scopes. Recognized for driving operational reliability, supporting continuous improvement initiatives, and collaborating effectively with multicultural and cross-functional teams., Supported high-volume maritime operations across multiple countries in Intra-Americas., Acted as senior focal point for key customer and forwarder accounts., Contributed to service reliability improvements through workflow standardization and proactive coordination., Experienced in onboarding, mentoring, and knowledge transfer within operational teams.
Cronología
Sea Logistics Training Expert
KUEHNE + NAGEL
10.2025 - 01.2026
Lean Six Sigma Yellow Belt (Professional Certification) - Ingeniería Industrial
Universidad de los Andes
07.2025 - 08.2025
Sea Logistics Requirement Engineering & Systems Support Expert
KUEHNE + NAGEL
12.2024 - 10.2025
Sea Logistics Operational Care Supv, Export Doc BR
KUEHNE + NAGEL
10.2023 - 12.2024
Customer Service Agent – Intra Americas
MAERSK / SEALAND
02.2022 - 10.2023
Bachelor’s Degree - International Trade
Universidad ECCI
01.2022 - 12.2023
Customer Service Bookings Coordinator – Caribbean Cluster
HAPAG-LLOYD
12.2020 - 02.2022
Customer Service – Sea Exports
KUEHNE + NAGEL
04.2017 - 12.2020
Technologist - International Negotiation
SENA
04.2015 - 04.2017
Technical Degree - Electricity & Electronics
SENA
01.2013 - 12.2014