David Esteban Muñoz Rojas

Roles:

• Manage and administer multiple clinic documents and databases for the company clients.
• Monitor constantly Coachcare platforms for the company´s clinics.

Achievements:

• Achieved compliance with weekly and monthly goals above 90% quality, through correct execution of processes.
• Reduced errors in the qualification process through meticulous documentation review and data entry practices.

Roles:

• Establish and maintain direct contact with account executives, to review contracts and CISCO services.
• Manage profiles, meetings and processes in conjunction with company accounts.
• Participate in regular deployment sessions to update information of CISCO devices within their network.

Achievements:

• Linked new stakeholders into the company roster of accounts.
• Managed to fulfill clients expectations, and as a result multiple accounts implemented and continue using the company services.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.

Roles:

• Handle banking procedures and concerns for Canadian clients.
• Manage banking information for checking and credit accounts.

Achievements:

• Achieved compliance with monthly goals above 95% quality, through correct customer success procedures.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Roles:

• Create and edit press releases, and databases for the accounts of the firm.
• Monitor constantly the status of the accounts with the other departments on the region, by managing weekly updates on documents and databases.
• Reach out and have constant communication with journalists and diaries to ensure account publications.

Achievements:

• Managed to publish several notes from the firm's accounts in newspapers and virtual media.
• I facilitated the transition from the regional coordination team to the Digital one, maintaining the processes and achieving the necessary KPI´s