Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
AssistantManager
David Eduardo Camacho Castro

David Eduardo Camacho Castro

Bogotá

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing SMS market in Telecommunications. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies in sales and account management. Collaborative and strategic team leader with robust background and experience in customer relationship management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Account Manager

BBT Voice & SMS
04.2025 - Current
  • Sold new products and services as 0-Hop, SIM, Local Direct SMS routes and developed new accounts to maximize revenue potential.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Cultivated strong relationships with key decision-makers within target organizations, resulting in increased business opportunities.
  • Provided valuable feedback to the product development team based on customer insights, helping improve future offerings.

SMS Account Manager Senior

Alkaip Telecom LLC
11.2021 - 01.2025
  • Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
  • Re-engaged customers from dormant accounts, increasing revenue.
  • Communicated with customers to immediately determine and resolve problems, avoiding escalation.
  • Identified prospective customers and evaluated market potential.
  • Maintained strong understanding of competitors mission, offerings and presence in assigned customers and accounts.
  • Prepared detailed reports for senior management, highlighting account status and future opportunities.
  • Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
  • Promoted product offerings, benefits and discounts using marketing channels and delivered products on time to customers.
  • Streamlined internal processes, increasing efficiency and improving team productivity.
  • Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.

NOC Engineer

Alkaip Telecom LLC
12.2018 - 11.2021
  • Managed incident response for SMS and voice complains, coordinating with technical teams to restore routes and services swiftly and efficiently.
  • Developed comprehensive reports on traffic status, incidents, and resolution outcomes for management review.
  • Monitored and maintained the company's highest-traffic or highest-revenue routes, quickly identifying and resolving issues to minimize downtime.
  • Maintained communication with colleagues to promote knowledge sharing and project collaboration.
  • Managed tools and platforms for testing and processing both SMS and voice, always minimizing their costs.
  • Monitored route performance, identifying and addressing any inefficiencies or problems.
  • Identified the type of traffic and the quality of the routes in order to work appropriately in each case, always adapting to any situation.

Education

Diploma of Higher Education - Software Engineer

Fundación Universitaria para el Desarrollo Humano
2022

Skills

  • Issue resolution
  • Sales forecasting
  • Technological expertise
  • Sales solutions
  • Employee mentoring
  • Staff development/training
  • Business negotiation
  • Trade agreements familiarity
  • Strong lead development skills
  • Relationship-building
  • Excellent communication skills
  • Supporting international sales team
  • Strategies and goals
  • Account management
  • Business development
  • Goals and performance
  • Sales expertise
  • Account growth
  • Excellent negotiation skills

Certification

  • Computer technology and software development
  • English dot Works- 2
  • Computer equipment maintenance technician
  • Handling Office Tools

Languages

Spanish
First Language
English
Upper Intermediate
B2
German
Beginner
A1

Hobbies

  • Travel
  • Soccer
  • Video Games
  • Singing
  • Learning new languages
  • Programming
  • Cooking new recipes
  • Action figures
  • Listening to music

Timeline

Senior Account Manager

BBT Voice & SMS
04.2025 - Current

SMS Account Manager Senior

Alkaip Telecom LLC
11.2021 - 01.2025

NOC Engineer

Alkaip Telecom LLC
12.2018 - 11.2021

Diploma of Higher Education - Software Engineer

Fundación Universitaria para el Desarrollo Humano

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David Eduardo Camacho Castro