DAVID ALEJANDRO MONTOYA ARANGO
Business Administrator
Medellin
Summary
I am a responsible person with good results-oriented work habits. I have the self-management capacity to perform better. I usually speak calmly in Leadership situations. I have skills in cross-selling, soft skills and Cx service. I have my own motivations and I am a person of high social intelligence. I have strong skills in Excel and other CRM systems and eager to learn other analytic tools. I don't usually delegate much and follow through but I trust supervision. Great disposition for planning and organization towards the rationalization of resources. I am firm in my approaches as well as finding common ground. I am cooperative in teamwork.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Bilingual Cx Agent of IDL
FUSION BPO SERVICES
Medellin, Antioquia
11.2023 - 10.2024
- Responding to customer inquiries
- Proving information about pricing, features and product information
- Handling complaints
- Escalating tickets to level 2 and 3 support
- Resolving issues with payments and billing
- Providing follow-up support
- Upselling and cross-selling for the IDL portfolio
- Developed referral program that significantly expanded client base.
- Cross-selling activities and loyalty.
bilingual DT LATAM
ALMACONTACT
06.2023 - 11.2023
- Answer customer inquiries
- Provide pricing, features and product information
- Handle complaints
- Escalate tickets to Level 2 and 3 support
- Resolve payment and billing issues
- Provide follow-up support for LATAMPass program users and ticket refunds
Customer Service Agent
TELEPERFORMANCE
Medellin, Antioquia
11.2016 - 03.2017
- Answer customer inquiries
- Provide pricing, features and product information
- Handle complaints
- Escalate tickets to Level 2 and 3 support
- Resolve payment and billing issues
- Provide follow-up support for Uber CX platform
- Also the BackOffice platform
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Junior Coordinator
PAGESET
Melbounre, Australia
11.2010 - 07.2012
- Doing and ordering inventory for office supplies
- Accounting duties and process management
- Completed bi-weekly payroll for 10 employees.
Sales Manager
QIU JING BEAUTY SPA CO
Shanghai, China
09.2007 - 03.2008
- Track sales
- Design marketing strategies
- Training a small team of 10 people for maintaining and nurturing old customers and accounts
- Setting goals for their activities each week to improve the sales revenue
- Monitoring the quality of products and services beauty centers
- Achievements: Increased sales in the SPA to 15%, chain positioning in foreign and local clients
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Administrative assistant
ROLDAN DOMINGUEZ & CIA
01.1995 - 10.2007
- Generating and sending out invoices
- Investigating and resolving customer queries
- Update billing client information
- Account receivables
- Collecting payments
- Credit memos
- Reconcile customer accounts
- Make deposits and payments to suppliers
- Developed additional tasks like sales, packaging, delivering
- Led personnel selection and management process
- Managed a sales staff of 15 people in marketing and sales
- Doing KPI analysis and other relevant information to determine strategies
- Establish commercial business relations with small local retail companies
- Achievements: Digitally update the accounting and financial information of the company from 1985 to 1995, to have it available for Government tax office, tax filing and payment
Education
Business Administration - bilingual, Graduated
University of Medellin
Diploma in Excel - undefined
University of Medellin
04.2009 - 06.2009
Course - English for academic purposes
Carrick Institute
Advanced Diploma of Management - undefined
KAPS Institute of Management
11.2011 - 10.2012
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Cross-selling
soft skills
Critical thinking
Problem-solving skills
Customer complaint resolution
Call management
Organizational skills
Performer promotion
Personal Information
- ID Number: 71738609
- Date of Birth: 09/21/72
Timeline
Bilingual Cx Agent of IDL
FUSION BPO SERVICES
11.2023 - 10.2024
bilingual DT LATAM
ALMACONTACT
06.2023 - 11.2023
Customer Service Agent
TELEPERFORMANCE
11.2016 - 03.2017
Advanced Diploma of Management - undefined
KAPS Institute of Management
11.2011 - 10.2012
Junior Coordinator
PAGESET
11.2010 - 07.2012
Diploma in Excel - undefined
University of Medellin
04.2009 - 06.2009
Sales Manager
QIU JING BEAUTY SPA CO
09.2007 - 03.2008
Administrative assistant
ROLDAN DOMINGUEZ & CIA
01.1995 - 10.2007
Course - English for academic purposes
Carrick Institute
Business Administration - bilingual, Graduated
University of Medellin
Similar Profiles
Javed ShaikhJaved Shaikh
Assistant Manager at Fusion BPO ServicesAssistant Manager at Fusion BPO Services
Birendra Nath LayekBirendra Nath Layek
MIS Team Leader at Fusion BPO ServicesMIS Team Leader at Fusion BPO Services
Luis Gustavo Flores GarciaLuis Gustavo Flores Garcia
Customer Service Representative at Fusion BPO ServicesCustomer Service Representative at Fusion BPO Services