David Alejandro Gomez Arteaga

Retention & Sales Specialist
Vivint Smart Home

Managed a nationwide customer portfolio across the United States, driving revenue growth through customer retention, upselling, and cross-selling of smart home security solutions.

• Retained customers with long-term (5-year) service contracts by building trust, addressing concerns, and delivering value-driven solutions.
• Generated additional revenue by selling security cameras, monitoring plans, smart sensors, and home automation products.
• Managed high-volume inbound and outbound sales interactions, identifying opportunities to expand existing accounts.
• Applied consultative selling techniques, objection handling, and negotiation strategies to close sales and prevent cancellations.
• Consistently achieved and exceeded sales and retention KPIs, including conversion rate, retention rate, revenue per customer, and customer satisfaction metrics.

Demonstrated strong performance in a target-driven sales environment, combining relationship-building skills with a results-oriented sales approach.

At Baxter, I partnered closely with the commercial team to drive sales performance in a high-demand, backorder-driven environment. I was responsible for analyzing inventory levels and making strategic product allocation decisions to ensure optimal distribution among key clients while aligning with production capacity and sales targets.

I managed relationships with large retail chains and distributors, delivering specialized customer service and ensuring consistent service quality.

Additionally, I led daily performance meetings focused on tracking key metrics, monitoring service levels, and driving team accountability to achieve both short-term and long-term objectives.

In my role at Baxter, I worked closely with the commercial team on a daily basis to achieve sales targets while carefully analyzing inventory levels. Given the constant backorder environment, I was responsible for making strategic decisions regarding product allocation, determining quantities to be delivered to each client based on availability and business priorities.

I ensured sales objectives were met in alignment with current production capacity, balancing customer demand with operational constraints. Additionally, I provided specialized customer service to key accounts, including large retail chains and distributors, maintaining strong and professional business relationships.

I also led daily team meetings focused on monitoring performance metrics, service quality standards, and progress toward both achieved and upcoming targets, fostering accountability and continuous improvement within the team.

At TaskUs, I worked on the Wise financial services campaign, a global electronic money and international transfer platform. In this role, I provided customer support through phone and email, assisting clients with inquiries related to international money transfers, foreign exchange transactions, and product information.

I handled customer concerns, resolved transfer-related issues, and delivered clear guidance on financial processes, ensuring accuracy, compliance, and a high level of service quality. My primary customer base included clients from the United States, the United Kingdom, and Australia, requiring strong communication skills and cultural awareness in a fast-paced, highly regulated financial environment.

At Transdago, a transportation and logistics company, I worked in the Commercial Department as part of a collaborative team focused on business growth and strategic expansion. My responsibilities included identifying and securing new contracts, developing relationships with prospective clients, leading prospecting activities, managing the sales pipeline, preparing commercial proposals, and supporting negotiations to drive revenue growth.

I was actively involved in the full sales cycle — from lead generation and client acquisition to closing deals and post-sale follow-up — consistently contributing to revenue targets and market expansion. Additionally, I established and managed key partnerships with strategic allies to ensure operational capacity and successful contract fulfillment. This role required strong teamwork, advanced negotiation skills, strategic planning, and a results-oriented approach in a highly competitive market environment.

Worked with Progressive Leasing an American company, assisting customers throughout the leasing application process, helping them qualify for lease-to-own options to purchase products. Supported the sales process by guiding customers, explaining leasing terms, and coordinating with sales teams to ensure smooth and successful transactions.