Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Yepes Zapata

David Yepes Zapata

Medellin

Summary

Dynamic CRM Manager at Tradequo with proven expertise in CRM integration and campaign management. Enhanced team efficiency through strategic process improvements and A/B testing, leading to impactful marketing messages. Adept at nurturing leads and delivering exceptional customer support, fostering strong relationships and driving user satisfaction.


Overview

5
5
years of professional experience

Work History

CRM Manager

Tradequo
01.2024 - Current
  • Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
  • Conducted thorough market research to stay abreast of industry trends and competitor offerings, informing strategic decisions related to CRM management.
  • Evaluated the effectiveness of promotional campaigns using A/B testing methods, refining marketing messages for greater impact.
  • Collaborated with the product development team to incorporate user feedback into product improvements, increasing overall user satisfaction.

Bilingual Trainer

Bpo Global Services
03.2023 - 12.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Call Center Representative

Bpo Global Services
05.2022 - 03.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Spanish Teacher

Spanishative
03.2021 - 05.2022
  • Used written exercises to test and develop reading and writing foreign languages.
  • Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
  • Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
  • Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.

English Teacher

Tutok
08.2020 - 02.2021
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.

Education

No Degree - Business Management

Universidad EAFIT
Medellin

Commercial Pilot

Charter Aviation Services
Barrancabermeja, Colombia
03-2022

Skills

  • Salesforce proficiency
  • Lead nurturing
  • CRM integration
  • Campaign management
  • Customer journey mapping
  • Customer support

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

CRM Manager

Tradequo
01.2024 - Current

Bilingual Trainer

Bpo Global Services
03.2023 - 12.2023

Call Center Representative

Bpo Global Services
05.2022 - 03.2023

Spanish Teacher

Spanishative
03.2021 - 05.2022

English Teacher

Tutok
08.2020 - 02.2021

No Degree - Business Management

Universidad EAFIT

Commercial Pilot

Charter Aviation Services

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David Yepes Zapata