David Staley
Johnstown
Summary
Dynamic Operations Manager with a proven track record at Camping World, enhancing operational efficiency and team performance. Skilled in problem-solving and strategic planning, I successfully streamlined processes, resulting in a significant reduction in downtime. Committed to fostering a collaborative work environment, I prioritize employee development and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Manager
Camping World
08.2024 - Current
- Streamlined operational processes, enhancing productivity and reducing downtime across multiple teams.
- Led cross-functional teams to implement process improvements, increasing efficiency in daily operations.
- Developed and maintained standard operating procedures, ensuring compliance with industry regulations.
- Trained and mentored junior staff, fostering a culture of continuous improvement and teamwork.
- Analyzed operational data to identify trends, enabling informed decision-making for resource allocation.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Oversaw inventory management systems, improving accuracy in stock levels and order fulfillment rates.
- Coordinated project timelines and deliverables, ensuring alignment with organizational objectives and stakeholder expectations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Service Advisor
Camping World
05.2023 - 08.2024
- Provided expert advice on service options and vehicle maintenance to enhance customer satisfaction.
- Coordinated service appointments and follow-ups, ensuring seamless customer experiences.
- Diagnosed vehicle issues through detailed customer interactions and inspection reports.
- Collaborated with technicians to communicate service needs and prioritize repair tasks effectively.
- Managed warranty claims and service documentation, ensuring compliance with industry standards.
- Trained new staff on customer service protocols and operational procedures for enhanced efficiency.
- Implemented quality control measures to improve service accuracy and reduce repeat visits.
- Analyzed customer feedback to drive improvements in service delivery and overall performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Shop Foreman
Elite RV
08.2020 - 05.2023
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior technicians, fostering skill development and teamwork.
- Streamlined workflow processes, enhancing efficiency in RV service and repair tasks.
- Coordinated scheduling of repairs, optimizing technician assignments and resource allocation.
- Implemented inventory management systems, improving accuracy in parts availability.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Led troubleshooting sessions for complex technical issues, ensuring timely resolution for customers.
- Developed training materials and workshops to elevate staff competencies in service techniques.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 4 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
Registered Technician
Camping World
01.2017 - 08.2020
- Assisted in maintaining equipment compliance with safety regulations.
- Operated diagnostic tools to support repairs.
- Learned and adhered to operational protocols for effective service delivery.
- Collaborated with senior technicians to troubleshoot equipment issues.
- Provided support in inventory management of tools and supplies.
- Developed familiarity with industry standards related to technician responsibilities.
- Displayed strong problem-solving skills when troubleshooting issues
- Maintained accurate records of service activities and repairs performed.
- Participated in training sessions to enhance knowledge and skills.
- Developed strong relationships with colleagues, fostering a collaborative work environment for enhanced productivity.
- Maintained a safe working environment by adhering to strict safety guidelines and promptly addressing potential hazards.
Education
Frederick High School
Frederick, CO05-2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Project management
- Operations oversight
- Employee motivation
- Customer relationship management
- Strategic planning
- Project management abilities
- Health and safety compliance
Timeline
Operations Manager
Camping World
08.2024 - Current
Service Advisor
Camping World
05.2023 - 08.2024
Shop Foreman
Elite RV
08.2020 - 05.2023
Registered Technician
Camping World
01.2017 - 08.2020
Frederick High School