David Santiago
Customer Services Specialist
Overview
10
10
years of professional experience
2
2
Languages
Work History
Junior Coder
Alfa & Omega Technology
09.2022 - Current
- Developed and maintained software applications using Python and Java, enhancing system functionality and user experience.
- Collaborated with cross-functional teams in Agile environments to implement software solutions, driving project timelines and deliverables.
- Conducted code reviews and testing to ensure high-quality standards, improving application performance and reducing defects.
- Created technical documentation and user manuals, facilitating knowledge transfer and supporting end-user training initiatives.
Executive Assistant
Dickson & Serra Insurance Agency Inc.
09.2021 - 09.2022
- Coordinated complex scheduling for executives, enhancing productivity and ensuring seamless communication across departments.
- Managed travel arrangements and itineraries, optimizing time and resources for executive meetings and engagements.
- Developed and maintained organized filing systems, improving document retrieval efficiency and supporting compliance initiatives.
- Facilitated preparation for board meetings by compiling reports and presentations, contributing to informed decision-making processes.
DOT Customer Services
US IT COMPLIANCE & PROCESSING SERVICES LLC
05.2018 - 05.2021
- Company Overview: DOT Compliance Services
- DOT Customer Services
- Contact: Dann Morrison - 2814041887
Customer Services Representative / Sales
White Wolf Insurance Agency, LLC
08.2017 - 03.2018
- Company Overview: Insurance Agency focus on Trucking Insurance
- Customer Services Representative / Sales
- Contact: Alex Blanco - (469) 814-0515
Customer Services Representative / Sales
FINO Company
06.2015 - 05.2017
- Company Overview: Insurance Agency- BPO
- Customer Services Representative / Sales
- Contact: RRHH - Phone: (4)6046366
Education
Study Program - Hispanic Philology
University of Antioquia
12.2016
Skills
Insurance sales
Client relationship management
Customer needs assessment
Policy underwriting
Interests
Coding, Geek culture, Bussines, Nature and physical exercise
Timeline
Junior Coder
Alfa & Omega Technology
09.2022 - Current
Executive Assistant
Dickson & Serra Insurance Agency Inc.
09.2021 - 09.2022
DOT Customer Services
US IT COMPLIANCE & PROCESSING SERVICES LLC
05.2018 - 05.2021
Customer Services Representative / Sales
White Wolf Insurance Agency, LLC
08.2017 - 03.2018
Customer Services Representative / Sales
FINO Company
06.2015 - 05.2017
Study Program - Hispanic Philology
University of Antioquia