Overview
Work History
Education
Skills
Interests
Timeline
Generic

David Santiago

Customer Services Specialist

Overview

10
10
years of professional experience
2
2
Languages

Work History

Junior Coder

Alfa & Omega Technology
09.2022 - Current
  • Developed and maintained software applications using Python and Java, enhancing system functionality and user experience.
  • Collaborated with cross-functional teams in Agile environments to implement software solutions, driving project timelines and deliverables.
  • Conducted code reviews and testing to ensure high-quality standards, improving application performance and reducing defects.
  • Created technical documentation and user manuals, facilitating knowledge transfer and supporting end-user training initiatives.

Executive Assistant

Dickson & Serra Insurance Agency Inc.
09.2021 - 09.2022
  • Coordinated complex scheduling for executives, enhancing productivity and ensuring seamless communication across departments.
  • Managed travel arrangements and itineraries, optimizing time and resources for executive meetings and engagements.
  • Developed and maintained organized filing systems, improving document retrieval efficiency and supporting compliance initiatives.
  • Facilitated preparation for board meetings by compiling reports and presentations, contributing to informed decision-making processes.

DOT Customer Services

US IT COMPLIANCE & PROCESSING SERVICES LLC
05.2018 - 05.2021
  • Company Overview: DOT Compliance Services
  • DOT Customer Services
  • Contact: Dann Morrison - 2814041887

Customer Services Representative / Sales

White Wolf Insurance Agency, LLC
08.2017 - 03.2018
  • Company Overview: Insurance Agency focus on Trucking Insurance
  • Customer Services Representative / Sales
  • Contact: Alex Blanco - (469) 814-0515

Customer Services Representative / Sales

FINO Company
06.2015 - 05.2017
  • Company Overview: Insurance Agency- BPO
  • Customer Services Representative / Sales
  • Contact: RRHH - Phone: (4)6046366

Education

Study Program - Hispanic Philology

University of Antioquia
12.2016

Skills

    Insurance sales

    Client relationship management

    Customer needs assessment

    Policy underwriting

Interests

Coding, Geek culture, Bussines, Nature and physical exercise

Timeline

Junior Coder

Alfa & Omega Technology
09.2022 - Current

Executive Assistant

Dickson & Serra Insurance Agency Inc.
09.2021 - 09.2022

DOT Customer Services

US IT COMPLIANCE & PROCESSING SERVICES LLC
05.2018 - 05.2021

Customer Services Representative / Sales

White Wolf Insurance Agency, LLC
08.2017 - 03.2018

Customer Services Representative / Sales

FINO Company
06.2015 - 05.2017

Study Program - Hispanic Philology

University of Antioquia
David SantiagoCustomer Services Specialist