Music Production
Customer Service Agent
FusionBPO Services
Medellin
02.2022 - Current
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
