David Robb
Fort Lupton
Summary
Experienced Fleet and Operations Manager specializing in the automotive industry. Drove a 95% decrease in sublet costs by implementing effective strategies. Prioritized employee development and customer engagement, resulting in improved operational outcomes.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Fleet Manager
Suncor Energy
06.2024 - Current
- Recruited for cost mitigation through departmental oversight, restructuring, development, process and policy implementation, and technical training.
- Established and executed departmental processes encompassing workflow prioritization, inspection, communication, USDOT compliance, reporting, scheduling, vendor management, emissions, and registrations.
- Coordinate with team members, corporate oversight, operators, and third-party lease agents to solicit feedback, implement internal self-sustainment strategies, and diminish long-term financial repercussions of external party maintenance and repairs.
- Lowered department sublet expenditures by 95% in first year of employment, resulting in approximately $310k in yearly savings
- Executed prompt registration on all assets, achieving net savings of ~$1,000 per unit.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Identified opportunities to reduce cost and improve productivity.
Operations Manager
Fleet Management Services
08.2006 - 05.2024
- Developed and implemented streamlined processes as Operations Manager for 17 years.
- Transformed novice technicians into fully functional A and B class technicians.
- Managed a team of 28 full-time employees, including office staff, service advisors, bookkeepers, parts associates, drivers, and technicians, fostering professional growth and development.
- Increased parts gross margin from 41% to 66% by expanding the vendor network and securing tiered pricing.
- Enhanced technician productivity from 67% to 98% through hands-on training, an annual pay matrix review and discussion, and creating a positive work environment.
- Achieved annual revenue growth of 8% to 10% through effective KPI management and budgeting.
- Mentored aspiring technicians, providing guidance on all aspects of automotive repair.
- Facilitated technical seminars and Q&A sessions focused on automotive knowledge and career paths at various schools.
Served as a public speaker, inspiring students about potential careers in the automotive industry.
Parts Sales Manager
Auto Zone
Wheat Ridge
06.2002 - 08.2006
- Managed a team of 4 to 5 associates.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Assisted customers in locating and selecting automotive parts and accessories.
- Maintained inventory levels and organized stock for efficient accessibility.
- Assisted buyers in selecting appropriate products based on their needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Resolved customer complaints promptly and efficiently.
Automotive Technician
Lakewood Fordland
Lakewood
05.2001 - 08.2006
- I started as an apprentice automotive technician and worked my way up to an A-level technician on a team of five individuals, performing bumper-to-bumper work on all Ford, Lincoln, and Mercury products.
- Throughout this time, I also worked in customer service for Autozone as a Parts Sales Manager providing customer support and managing a team of 4 employees.
Entry Level Lube Technician
Texaco Express Lube
07.1998 - 05.2001
- Changed oil on all makes and models of vehicles, checked/filled all fluids, performed safety inspections, cleaned vehicle interiors and kept our workplace clean day to day.
Education
Automotive Technology, Parts, Service Standards
ACDelco
Denver, CO01-2015
Automotive Technology
Ford Apprenticeship
Lakewood, CO05-2003
High School Diploma -
Pomona High
Arvada, CO05-2001
Skills
- Business improvement and development
- Strategic planning
- Multitasking
- Mechanical inclination
- Fact finding (Kolbe verified)
- Excellent communication skills
- Leadership
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Technician education and training
- Critical thinking
- KPI and P&L
- Microsoft Suite
- Vendor portal proficiency
- Leasing portal proficiency
- Asana/Lucid charts
- Touch type proficient (58 WPM)
- Warranty claim proficiency
- Customer-centric
- Eos implementation
- Public speaking, seminars, and technical training
- Fleet management
- USDOT compliance
- Cost mitigation
- GPS navigation
Certification
- ASE Master Technician
- ACDelco Medallion Technician (A1-A9) 1/23 in the nation
- ASE R1234YF
- EOS Crystallizer Assessment-Integrator
- KOLBE Assessment- Fact Finder
References
References available upon request.
Timeline
Fleet Manager
Suncor Energy
06.2024 - Current
Operations Manager
Fleet Management Services
08.2006 - 05.2024
Parts Sales Manager
Auto Zone
06.2002 - 08.2006
Automotive Technician
Lakewood Fordland
05.2001 - 08.2006
Entry Level Lube Technician
Texaco Express Lube
07.1998 - 05.2001
Automotive Technology, Parts, Service Standards
ACDelco
Automotive Technology
Ford Apprenticeship
High School Diploma -
Pomona High