Summary
Overview
Work History
Education
Skills
Timeline
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David Ramírez Buitrago

David Ramírez Buitrago

Medellín

Summary

Motivated and detail-oriented professional with hands-on experience in customer service and administrative support. Skilled in handling high-volume customer interactions via phone and email, assisting in refund processing, and maintaining accurate records. I deliver timely resolutions while maintaining confidentiality.

Overview

2
2
years of professional experience

Work History

Advisor I

Concentrix
01.2024 - Current
  • Handled inbound and outbound calls, providing prompt and professional assistance to customers regarding products and services.
  • Responded to customer inquiries and issues via email, ensuring clear communication and timely resolution.
  • Collaborated with the refund department to assist customers with return and reimbursement processes, following up to ensure satisfaction.

Administrative Assistant

Autoland
05.2023 - 11.2023
  • Assisted in maintaining accuracy and compliance with internal policies.
  • Managed filing systems (physical and digital), organized customer records, and ensured confidentiality of sensitive information.
  • Responded to internal and external inquiries via phone and email, delivering timely and professional assistance.
  • Collaborated with various departments (sales, finance, service) to facilitate communication and improve workflow efficiency.

Education

Corporaciòn Universitaria Americana
Medellin, Colombia
11-2024

Skills

  • Analytical thinking

  • Time management

  • Critical thinking

  • Written communication

  • Soft skills

Timeline

Advisor I

Concentrix
01.2024 - Current

Administrative Assistant

Autoland
05.2023 - 11.2023

Corporaciòn Universitaria Americana

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David Ramírez Buitrago