Sales Force
DAVID RAMIREZ
Operations Manager
Bogota DC
Summary
Customer-focused leader with extensive team building and management experience. Passionate and dedicated, excels in enhancing customer experience and possesses strong operational expertise. Adaptable and innovative, drives process improvements across organizations. A natural multitasker, resilient under pressure, and committed to high performance and results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operations Manager
Growth era
Remote
08.2024 - 01.2025
- Created data structures and managed the CRM transition of the company from Apollo to Salesforce
- Created and enriched datasets for Sales outreach for multiple clients at a time
- Managed 22 Sales development representatives on my team and their results consistently
Carrier Sales. Logistics Coordinator
Lean Group / Molo Solutions
Remote
03.2024 - 08.2024
- Analyzed market trends and logistic capabilities for a US-based organization, facilitating the movement of merchandise worth hundreds of thousands of dollars nationwide
- Prospected potential carriers and utilized soft skills and best practices to secure optimal pricing, enhancing cost efficiency
- Maintained high operational standards for multiple clients across diverse industries with varied needs, ensuring consistent service quality
Sales Operations Manager/ Sales Development and Account Executive
Cuseum
Remote
08.2022 - 02.2024
- Created and managed deals worth over $300,000 for multiple cultural and social organizations in the US and internationally, enhancing organizational impact
- Developed and optimized the use of HubSpot CRM for the organization, achieving improved visibility, traceability, and efficiency by implementing KPI and automations in multiple software's
- Led the team in enhancing organizational needs and facilitated communication of the technical toolset across multiple departments, improving internal collaboration and productivity
Head Trainer and Sales Manager for Dow Jones and Other Campaigns
SITEL
Bogotá, Bogota D.C.
05.2020 - 08.2022
- Created and implemented training materials and sales strategies that aligned with operational excellence for multiple clients in various industries, including finance and publications, enhancing service quality
- Trained over 50 teams in sales retention and customer service, creating long-lasting client relationships
- Completed and participated in Operations Management training in the BPO industry, improving operational knowledge and leadership skills
Customer Service /Personnel Trainer
Concentrix
Bogotá, Bogota D.C.
11.2018 - 01.2020
- Excelled in customer service for AT&T attaining monthly KPI goals and leading the team in maintaining operational standards
- Trained and maintained operational excellency for hundreds of customer service agents and sales agents for multiple campaigns
Education
Bachelor of arts - Architecture
Pontificia Universidad Javeriana
01.2011 - 01.2014
Course - Architecture and German language
Bauhaus Universität Weimar
01.2016 - 01.2017
Skills
- Microsoft 360
- Advanced Excel proficiency
- Soft skills mastery
- Multi CRM mastery
- High adaptability
- Operations management
- Customer service
- Performance monitoring
- Problem-solving
- Process improvement
- Team leadership
- Operational efficiency
Websites
Software
Hubspot
MS Office
Excel
AI Prompt Enegiering
Slack
Certification
Lean Six Sigma Certification - International Association for Six Sigma Certification.
Timeline
Operations Manager
Growth era
08.2024 - 01.2025
Carrier Sales. Logistics Coordinator
Lean Group / Molo Solutions
03.2024 - 08.2024
Sales Operations Manager/ Sales Development and Account Executive
Cuseum
08.2022 - 02.2024
Lean Six Sigma Certification - International Association for Six Sigma Certification.
07-2022
Sales Essentials Certificate
01-2021
Sales Manager Certificate
01-2021
Head Trainer and Sales Manager for Dow Jones and Other Campaigns
SITEL
05.2020 - 08.2022
Customer Service /Personnel Trainer
Concentrix
11.2018 - 01.2020
Course - Architecture and German language
Bauhaus Universität Weimar
01.2016 - 01.2017
Bachelor of arts - Architecture
Pontificia Universidad Javeriana
01.2011 - 01.2014
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