Reading : Particularly about the wonders of the world and Geography
David Muya
Butler
Nairobi ,Kenya
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Cabin Crew position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Butler
Silversea Cruises Ltd.
Miami, Florida
08.2023 - Current
- Handled correspondence on behalf of the guests, ensuring timely responses while maintaining appropriate discretion with sensitive information.
- Liaised with key accounts to deliver targeted administrative household support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Inspected all cleaning and household tasks for alignment with quality standards.
Assistant Guest Relations Manager
Constance Hotels And Resorts
Mahe, Seychelles
10.2017 - 07.2023
- Improved overall guest experience by organizing special occasions such as birthdays or anniversaries upon request.
- Supervised team of 13 front desk agents and helped to resolve issues arising during shifts.
- Assisted in training new team members, fostering a supportive work environment for professional development.
- Achieved positive feedback from guests through personalized service and attention to detail.
- Maintained strong relationships with VIP guests, ensuring their satisfaction through tailored services and offerings.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Food and Beverage Attendant
Warwick Hotel
Doha, Qatar
05.2014 - 07.2017
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Restaurant Host
Zen Garden LTD
Nairobi , Kenya
01.2012 - 03.2014
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Diploma - Operations Management And Supervision
Constance Hospitality Training Centre
Mauritius 01.2022 - 04.2023
High School Diploma -
Kyaume Mixed Secondary School
Nairobi, Kenya 01.2008 - 11.2011
Skills
Customer Service
Interests
Learning new languages and different cultures
Home workout
Personal Characteristics
Honest, reliable, always with a positive outlook in life.
Timeline
Butler
Silversea Cruises Ltd.
08.2023 - Current
Diploma - Operations Management And Supervision
Constance Hospitality Training Centre
01.2022 - 04.2023
Assistant Guest Relations Manager
Constance Hotels And Resorts
10.2017 - 07.2023
Food and Beverage Attendant
Warwick Hotel
05.2014 - 07.2017
Restaurant Host
Zen Garden LTD
01.2012 - 03.2014
High School Diploma -
Kyaume Mixed Secondary School
01.2008 - 11.2011
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