DAVID LOTTERMOSER
Craig
Summary
Proven Tire Technician and Restaurant Manager with a track record of enhancing customer service and team development at Dennys Restaurant. Skilled in maintenance management and demonstrating punctuality, I excel in optimizing operations and elevating service standards. Leveraging expertise in vehicle lifting and interpersonal communications, I consistently improve efficiency and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Tire Technician
E&A tires
Craig
11.2024 - Current
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Cleaned and maintained tire service bays to keep work areas organized.
- Used rubber cement to glue tire patches over ruptures in tire casings.
- Delivered customer service by answering questions and explaining tire installation process.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.
- Rotated tires and reset tire pressure monitoring systems.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
- Recorded information about each service performed in company database.
- Used tools, parts and equipment to maintain and repair customer tires.
- Maintained inventory levels of supplies needed for daily operations.
- Inspected tires on customer vehicles to report mechanical defects.
- Completed tire rotations on diverse vehicle makes and models.
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
- Removed old tires from rims using specialized tools such as bead breakers and tire irons.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
- Removed and remounted wheels onto different types of vehicles.
Restaurant Manager
Dennys Resturant
Shelton
07.2017 - 10.2020
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Maintained detailed records of sales transactions and daily shift reports.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Created detailed reports on weekly and monthly revenues and expenses.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Tire Technician
Les Schwab Tires
Rupert
06.1994 - 03.2004
- Delivered customer service by answering questions and explaining tire installation process.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
- Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.
- Collaborated with team members to fulfill sales and service requests.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Recorded information about each service performed in company database.
- Maintained inventory levels of supplies needed for daily operations.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Maintained inventory by loading and unloading tire shipments.
- Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
- Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
- Verified accuracy of invoices prior to submitting them for payment processing.
Education
Sacramento City College
Sacramento, CASkills
- Work order processing
- Vehicle lifting
- Tire mounting
- Pressure monitoring
- Hydraulic jack usage
- Punctuality
- Wheel balancing
- Mounting expertise
- New tire installation
- Maintenance management
- Machinery operation
- Rotation and balancing
References
References available upon request.
Timeline
Tire Technician
E&A tires
11.2024 - Current
Restaurant Manager
Dennys Resturant
07.2017 - 10.2020
Tire Technician
Les Schwab Tires
06.1994 - 03.2004
Sacramento City College
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