David Llinas
Account Manager - SDR
Barranquilla
Summary
Results-oriented professional with experience as an Assistant Manager focused on customer success, and as a Sales Development Representative specializing in appointment setting and cold calling. Demonstrated ability to drive client satisfaction, exceed performance targets, and collaborate effectively with cross-functional teams. Seeking opportunities to leverage expertise and contribute to the success of a forward-thinking organization.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Scheduling Coordinator
Stellar Adjusting
11.2022 - Current
- Manage scheduling systems and calendars to coordinate appointments, meetings, and events efficiently, ensuring optimal utilization of time and resources.
- Communicate with clients, team members, and external stakeholders to confirm availability, resolve scheduling conflicts, and ensure seamless coordination of appointments.
- Prioritize and organize scheduling tasks based on urgency, importance, and client preferences, while maintaining accuracy and attention to detail in all scheduling activities.
Sales Development Representative
Vavende
05.2023 - 10.2023
- Conduct targeted prospecting activities, including cold calling, email outreach, and social selling, to identify and qualify potential leads for appointment setting.
- Utilize effective communication and persuasion techniques to engage prospects, articulate product or service value propositions, and schedule qualified appointments for sales representatives.
- Collaborate with sales and marketing teams to optimize lead generation strategies, refine messaging, and continuously improve the efficiency and effectiveness of appointment setting efforts.
Logistics Coordinator
Hubtek
01.2022 - 01.2023
- Tracked orders and notify customers of status or potential delays
- Processed and entered customer orders into the database and provided proactive customer service for accounts
- Managed system support functions to set priorities and service level expectations
- Reduced customer escalations by 30%
Assistant Account Manager
Smart Office
08.2021 - 01.2022
- Coach and mentor agents to help them reach their goals and performance expectations, providing personalized guidance and support.
- Lead presentations to clients, showcasing performance results, action plans, and data analysis to demonstrate progress and drive strategic decision-making.
- Collaborate with the manager to develop and implement action plans based on data insights, focusing on achieving client objectives and improving outcomes, while overseeing daily operations and client engagement.
Assistant Contact Center Manager
Teleperformance
11.2020 - 08.2021
- Lead presentations to clients, showcasing performance results, action plans, and data analysis to demonstrate progress and drive strategic decision-making.
- Collaborate with the manager to develop and implement action plans based on data insights, focusing on achieving client objectives and improving outcomes.
- Assist in overseeing daily operations, including staffing and task delegation, while actively engaging with clients to ensure their needs are met and expectations exceeded.
Performance Supervisor
Teleperformance
05.2020 - 10.2020
- Monitor and evaluate employee performance to ensure alignment with organizational goals and standards.
- Provide constructive feedback, coaching, and development opportunities to enhance employee skills and performance.
- Drive continuous improvement initiatives through data analysis, process optimization, and resource allocation strategies.
Education
High School Diploma -
Colegio Sagrado Corazon
Barranquilla 05.2001 -
Skills
Communication
undefinedStreet
ATL cra 51 82 255
Timeline
Sales Development Representative
Vavende
05.2023 - 10.2023
Scheduling Coordinator
Stellar Adjusting
11.2022 - Current
Logistics Coordinator
Hubtek
01.2022 - 01.2023
Assistant Account Manager
Smart Office
08.2021 - 01.2022
Assistant Contact Center Manager
Teleperformance
11.2020 - 08.2021
Performance Supervisor
Teleperformance
05.2020 - 10.2020
High School Diploma -
Colegio Sagrado Corazon
05.2001 -
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