Adept at enhancing customer satisfaction and streamlining operations, I leveraged my time management and POS system expertise at Sprouts Farmers Market Inc. My leadership in training cashiers and managing financial transactions significantly boosted productivity and accuracy, showcasing my adaptability and commitment to excellence. Employee of the month February 2024.
Overview
12
12
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc, Grocery
01.2023 - Current
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Educated employees on register use, merchandising, and customer service.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Handled cash with high accuracy and took care to check bills for fraud.
Processed refunds and exchanges in accordance with company policy.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Assisted customers by answering questions and fulfilling requests.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Performed cash, card, and check transactions to complete customer purchases.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Food Delivery Driver
Self Employed Web
03.2020 - 12.2022
Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Navigated efficiently through various routes for timely food deliveries.
Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Banquet Server
Hyatt Regency Downtown Denver
03.2015 - 03.2020
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Set up banquet tables and chairs based on event requirements.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Provided friendly, courteous service to create memorable moments for guests.
Accounting Manager
Serendipity Catering
01.2013 - 02.2015
Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Completed bi-weekly payroll for company employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma -
Milton High School
Milton, MA
06-1981
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Cash handling
Multi-tasking skill
Adaptability and dependability
Punctuality
Team leadership
Verbal/written communication
Training and coaching
Drawer balancing
POS system
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
01.2023 - Current
Food Delivery Driver
Self Employed Web
03.2020 - 12.2022
Banquet Server
Hyatt Regency Downtown Denver
03.2015 - 03.2020
Accounting Manager
Serendipity Catering
01.2013 - 02.2015
High School Diploma -
Milton High School
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