David Lawrence
Denver
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant III
CITY AND COUNTY OF DENVER
Denver
09.2024 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Monitored deadlines closely and submitted required documentation punctually.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Prepared detailed reports and presentations for management review, facilitating informed decision-making processes. - Developed and implemented administrative procedures to streamline operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Service Assistant/ Genesis Specialist
Arapahoe Hyundai
Lone Tree
11.2019 - 09.2024
- Assist sales with gassing sold vehicles also rearranging the lot making sure all the new cars are also lined up accordingly Also starting my shift at 5:40am to 11:00pm working as a sales receptionist at night job duties meaning cleaning anything in the showroom that fell under the pandemic, helping sales representatives deliver vehicles to client homes also help with setting sales appointments due to high call volume we have during the weekends.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Supported company growth by consistently meeting or exceeding performance targets within the department.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
- Served as a reliable point of contact between customers and other departments, ensuring seamless communication throughout each project or request lifecycle.
Loaner Agent
Mercedes-Benz of Denver
Denver
10.2017 - 10.2019
- Promptly, professionally, and courteously assist customers with scheduling of appointments and loaner/ rental car provisions Answer incoming calls in a prompt, pleasant and professional manner Demonstrate exemplary customer service by greeting, welcoming, assisting, and directing customers in a pleasant, professional, helpful manner Notify service and/or other company personnel of customers' arrival Customer Responsibilities Act as an agent with clients who request Loaner/rental vehicles Make customers feel welcome by promptly greeting them in a friendly, professional, and courteous manner both in person and on the telephone Assist customers with their needs and directing/escorting them to their desired destinations Transaction Responsibilities Perform administrative functions accurately and on time by actively listening and carefully following instructions and procedures
- Maintain supply and support systems as requested, including literature, display materials, pricing references, and other materials.
- Responded promptly to customer inquiries and complaints in a professional manner.
Porter
Mercedes-Benz of Denver
04.2017 - 04.2018
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Stored supplies safely and securely to prevent theft and damage.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Maintained building exteriors for professional, clean presentation standards.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Ensured timely completion of assigned tasks while adhering to strict quality control guidelines set forth by hotel management.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Proactively identified opportunities for improvement in daily processes, offering suggestions to management for streamlining tasks and increasing efficiency.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Provided assistance during emergencies or evacuations, helping maintain order and ensuring guest safety at all times.
Sales Representative
T-Mobile
10.2016 - 04.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Cybersecurity - B.S
CU-Boulder
Boulder, CO05.2028
High School Diploma - Diploma
Cherokee Trails High School
Aurora, CO06.2016
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Service Recommendations
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Service Scheduling
- Goal-oriented mindset
- Staff education and training
- Workflow Management
- Performance Goals
- Repairs Scheduling
- Client rapport
- Data Processing
- Customer Relationship Management
- Documentation And Reporting
- Network security
- Information systems
- Reception duties
- Meeting minute taking
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
Corequalification
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
References
References available upon request.
Timeline
Administrative Support Assistant III
CITY AND COUNTY OF DENVER
09.2024 - Current
Service Assistant/ Genesis Specialist
Arapahoe Hyundai
11.2019 - 09.2024
Loaner Agent
Mercedes-Benz of Denver
10.2017 - 10.2019
Porter
Mercedes-Benz of Denver
04.2017 - 04.2018
Sales Representative
T-Mobile
10.2016 - 04.2018
Cybersecurity - B.S
CU-Boulder
High School Diploma - Diploma
Cherokee Trails High School
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