David Huntley

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and offer available solutions.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Promptly responded to inquiries and requests from prospective customers.

Coordinated between sale and service to get the recently acquired inventory through the service process.

• Implemented project management techniques to overcome obstacles and increase team productivity.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.

Purchased and sold vehicles to dealers. Worked as a wholesale Liaison between dealerships.

Attended auctions in multiple states purchasing inventory for large dealer groups.

Handled all accounting and documentation related to the sales process including title work.

• Managed the sales process and assisted sales team with negotiating profitable sales..
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.ncing for the purchase of vehicles.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Consistently met or exceeded sales targets through diligent effort and persistence in closing deals.
• Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
• Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.

• Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
• Increased dealership revenue through effective negotiation and closing techniques.
• Developed strong relationships with customers for repeat business and referrals.