David Holliday
Colorado Springs
Summary
Hardworking self starter that came out of high school with a management position. With no means to attend college, I learned every aspect of food management and spent thirty-seven years with the same family-owned franchise working and learning every position from Assistant Manager to the Chief Operations Officer, which I achieved in 2014.
After the family-owned franchise was sold at the end of 2020, I stayed and assisted the transition of the company to the new owners through August 2021.
Needing a new challenge, I started a position with the Kum & Go organization, which was sold to the Maverik corporation, where I worked the past 3 1/2 years as an Operations Manager Trainer.
I now seek an entry level position, where I can learn new skills, aid in customer service excellence, and assist an organization to achieve operational goals and results.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Operations Manager Trainer
Maverik
11.2021 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Assistant Manager, RGM, Area Coach, DOO. COO
Colomex Inc. / a Franchisee of Taco Bell Corp.
04.1984 - 08.2021
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Mentored employees at all levels within the organization to support their professional development goals.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
- Established metrics-based performance evaluations for a more objective assessment of employee contributions.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Education
High School Diploma -
Scottsbluff Senior High School
Scottsbluff, NE05-1980
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Employee motivation
- Maintaining compliance
- Inventory control
- Regulatory compliance
- Cost control
- Cultural awareness
Accomplishments
- Earned the “Area Coach of the year Award” seven times in a 12 year period from to 2002-2013.
Certification
- ServSafe Food Handler's Certification
- Colorado Driver's License
Timeline
Operations Manager Trainer
Maverik
11.2021 - 03.2025
Assistant Manager, RGM, Area Coach, DOO. COO
Colomex Inc. / a Franchisee of Taco Bell Corp.
04.1984 - 08.2021
High School Diploma -
Scottsbluff Senior High School
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