David Holliday

Colorado Springs

Summary

Hardworking self starter that came out of high school with a management position. With no means to attend college, I learned every aspect of food management and spent thirty-seven years with the same family-owned franchise working and learning every position from Assistant Manager to the Chief Operations Officer, which I achieved in 2014.

After the family-owned franchise was sold at the end of 2020, I stayed and assisted the transition of the company to the new owners through August 2021.

Needing a new challenge, I started a position with the Kum & Go organization, which was sold to the Maverik corporation, where I worked the past 3 1/2 years as an Operations Manager Trainer.

I now seek an entry level position, where I can learn new skills, aid in customer service excellence, and assist an organization to achieve operational goals and results.

Overview

years of professional experience

Certification

Work History

Operations Manager Trainer

Maverik

11.2021 - 03.2025

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Assistant Manager, RGM, Area Coach, DOO. COO

Colomex Inc. / a Franchisee of Taco Bell Corp.

04.1984 - 08.2021

Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
Developed high-performing teams through effective hiring, training, and performance management strategies.
Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
Mentored employees at all levels within the organization to support their professional development goals.
Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
Established metrics-based performance evaluations for a more objective assessment of employee contributions.
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Managed financial, operational and human resources to optimize business performance.
Oversaw business-wide changes to modernize procedures and organization.
Maintained P&L and shouldered corporate fiscal responsibility.
Established and maintained strong relationships with customers, vendors and strategic partners.

Education

High School Diploma -

Scottsbluff Senior High School

Scottsbluff, NE

05-1980

Skills

Problem-solving
Team leadership
Operations management
Customer service
Operations monitoring
Employee relations and conflict resolution
Planning and implementation

Inventory management
Employee motivation
Maintaining compliance
Inventory control
Regulatory compliance
Cost control
Cultural awareness

Accomplishments

Earned the “Area Coach of the year Award” seven times in a 12 year period from to 2002-2013.