Startup businesses
David Head
Knoxville ,TN
Summary
Dynamic small business professional skilled in team leadership, effective communication, and problem-solving. Successfully managed daily operations and developed strategies that led to enhanced productivity and strong vendor relationships. Highly adaptable leader with a focus on customer relationship management and operational efficiency. Experience in training staff, implementing cost-control measures, and negotiating contracts to drive business growth. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business. Entrepreneurial business owner with background in launching and managing small businesses. Possess strong knowledge of strategic planning, financial management, sales development, and customer service. Skills include leadership, problem-solving, and team-building. Past work showcases ability to overcome challenges, achieve business objectives, and drive growth. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
Work History
Small Business Owner
FAST, INC
Knoxville , TN
01.2020 - 12.2023
- Managed daily operations and logistics for small business activities.
- Oversaw inventory management to ensure product availability and quality.
- Trained and supervised staff to enhance productivity and service quality.
- Implemented cost-control measures to optimize operational efficiency.
- Established strong vendor relationships for better pricing and service terms.
- Analyzed market trends to adjust business strategies accordingly.
- Maintained financial records for accurate budgeting and expense tracking.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Set pricing structures according to market analytics and emerging trends.
- Established partnerships with other businesses in related industries for mutual benefit.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Ensured compliance with applicable laws and regulations while running the business.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Advised employees on best practices regarding safety protocols and procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Identified new technologies that could be used to improve efficiency and productivity.
- Designed customer loyalty programs to increase sales revenue.
- Managed staff recruitment, hiring, training, and development.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Negotiated contracts with vendors, suppliers and customers.
- Negotiated contracts and agreements to secure advantageous terms.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Startup company 2006-2011
MDR, INC
Knoxville, Knoxville, TN
01.2006 - 01.2011
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Owner startup companies 2002- 2005
DRH Construction
Knoxville, TN
01.2002 - 12.2005
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
Associate of Science -
Pellissippi State
Knoxville 05-1996
Skills
- Business planning
- Customer service protocols
- Customer relationship management
- Staff training and development
- Contract negotiation
- Problem solving
- Time management
- Team leadership
- Effective communication
- Adaptable thinking
- Budget management
- Project management
- New business launch
- Negotiation
- Business marketing
- Operations management
- Business development
- Payroll administration
- Cost control and analysis
- Planning and execution
- Small business operations
- Calendar management
- Multitasking Abilities
- Problem-solving
- Improve performance
- Business management
Accomplishments
Military Service
United States Navy
Submarine Duty
1985-1991
Startup and led three construction framing companie:
2002-2005 DRH Construction Knoxville, TN (sold)
2006-2011 MDR, INC. Knoxville, TN (sold)
2019-2023 FAST, INC Knoxville,Tn
Interests
Timeline
Small Business Owner
FAST, INC
01.2020 - 12.2023
Startup company 2006-2011
MDR, INC
01.2006 - 01.2011
Owner startup companies 2002- 2005
DRH Construction
01.2002 - 12.2005
Associate of Science -
Pellissippi State