David Fridvalszki
Charlotte,North Carolina
Summary
Coordinated Director of Operations with more than 15 years of experience working for high-end Hotel chains. Diligent team player, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly-organized with expertise in motivating and guiding associates advancing in their careers. Dedicated to boosting work quality while maintaining and meeting budget and forecast expectations. An engaging and optimistic leader who is passionate about guest satisfaction and always aiming to create memorable guest experiences. Recognized consistently for performance excellence and contributions to success in the Hotel industry.
Overview
20
20
years of professional experience
Work History
Director of Front Office Operations
JW MARRIOTT CHARLOTTE
05.2021 - 06.2024
- Part of the opening team of the JW Marriott Charlotte
- Responsible for hiring a total of 20 to 35 associates for all areas of the Front Office Operations
- Oversaw front Office, valet operations & loss prevention as well
- GSS & Revinate Property Champion as responding to all to all guest service surveys (GSS) & alerts (MGS GuestVoice)
- BSA Property Champion - Scores in 2022: Clear/Clear - Score in 2023: Green
- Responsible for maximizing productivity for all areas of the Front Office Operations
- In 2022 achieved the 2nd highest POR and 2nd highest room upsell revenue within all White Lodging Hotels
- Created and successfully enrolled SOP's for all areas within the Front Office Operations (Valet team, Night Audit, At Your Service, Concierge, Lounge Concierge, GSR, Loss Prevention)
- Established and exceeded all Front Office priorities and goals in 2021 & 2022 - (ITR ranking - 2 within all JW Marriott, Trip Advisor ranking - 1, achieved year end budgeted productivity at all areas within front office, Room upsell - 2nd within all White Lodging Hotels)
- Monitored and assessed service and satisfaction trends, evaluated and addressed opportunities and made improvements accordingly.
Director of Operations
THE STATEVIEW HOTEL, AUTOGRAPH COLLECTION
02.2020 - 05.2021
- Member of The Executive Committee Team
- Assisting the General Manager with Fiscal Budget Planning
- Assisting the General Manager in overseeing the Engineering department
- Responsible for forecasting for the Rooms Division
- Established and Maintained Inventory Par Levels at The Housekeeping Department
- Serving As the MOD for the Hotel in the Absence of the General Manager
- GSS/Revinate property champion
- BSA property champion
- Ensured Maintaining the AAA Diamond Rating for the Hotel.
Director of Front Office
THE STATEVIEW HOTEL, AUTOGRAPH COLLECTION
11.2018 - 02.2020
- Oversaw Front Office and Housekeeping Departments
- Assisted the General Manager and DOF in Fiscal Budget Planning and Forecasting
- Shared All Housekeeping responsibilities with The Executive Housekeeper
- The Leader Of The 1st Quarter in 2019
- Serving as the MOD for the hotel in the Absence of the General Manager
- Revinate property champion
- BSA property champion
- Monitored and assessed service and satisfaction trends, evaluated and addressed issues and made improvements accordingly.
Front Office Manager
THE KIMPTON CARDINAL HOTEL
12.2017 - 11.2018
- Established an Upsell Program with Goals and Stretch Goals
- Established Standard Operating Procedures for Front Office and Housekeeping Departments
- Shared all Housekeeping responsibilities with the executive housekeeper
- The Leader Of The 2nd Quarter in 2018
- Responsible for achieving a 90% at QA audit
- The IHG property champion for the hotel
- In 2017 and 2018 Our Front Office Team was Ranked in the TOP 10 Best Departments within Kimpton Hotels
- Successfully achieved maximum productivity for the front office department in 2017.
Front Office Manager on Duty
THE KIMPTON CARDINAL HOTEL
04.2016 - 12.2017
- Responsible for Ordering and Processing All Invoices for the Front Office Department
- Assisted the Front Office Manager in Monitoring the Payroll of the Front Office Department
- Responsible for Hiring and Training the Front Office Associates
- Established LSOP's for the front office
- Recognized As Associate of the Month in October 2016
- Responsible for Monitoring and Responding to All Guest Service Survey (GSS) Alerts
- Designated Guest Services Property Champion for the Hotel
- Part of the opening management team.
Director of Guest Services
VIKING CRUISES
01.2012 - 01.2015
- Responsible for Creating and Organizing Guest Onboard Entertainment
- Achieved the Highest Guest Satisfaction Scores within the company in 2013
- Oversaw Rooms Operations
- Recognized As The Manager of The Season in 2013
- Served as 1st Officer in The Absence of The Hotel Manager.
Director of Operations
LANCHID 19 DESIGN HOTEL
12.2008 - 03.2012
- Oversaw Rooms Operations
- Established LSOP's for all departments
- Serving as MOD for the hotel in the absence of the General Manager
- Assisted the General Manager and DOF in Fiscal Budget Planning and Forecasting.
Front Desk Manager
THE GROVE HOTEL, LEADING HOTELS OF THE WORLD
08.2007 - 12.2008
- Oversaw the Daily Operation of The Front Office
- Ensured Hiring and Training All Associates for the Front Office Department
- Established LSOP's for the Front Office Department
- The Grove Hotel was Elected as The Best Hotel in London in 2008
- The Grove Hotel is a 5 Diamond Hotel According to The AAA Diamond Award
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Concierge
LE MERIDIEN BUDAPEST HOTEL
06.2004 - 08.2007
- Provided the Highest Level of Customer Service
- Scheduled Deliveries, Special Surprises on Special Occasion
- Made Reservations for Spa and Massage Services
- Arranged Transportation to and from the Airport
- Scheduled Guided Sightseeing Tours for Guests.
Education
BA Hospitality and Hotel Management -
Budapest Business School - Faculty of Hospitality Budapest
01.2007
High School Diploma -
Xantus Janos Bilingual Hotel Related High School Budapest
01.2004
Skills
- Extensive Front Office Department Experience
- Extensive Housekeeping Department Experience
- Extensive Operations Management experience
- Proficient in Marriott Global Source Intranet System
- Proficient in OPERA Property Management System
- Proficient in OPERA Xchange Interface (OXI)
- Marsha Reservations System Experience
- Proficient in Accounting Reconciliations
- Proficient in Fiscal Budgeting & Forecasting
- Proficient in General Ledger Accounting
- Experienced Planning and Executing Capital Projects
- Proficient in FSPMS
Languages
Hungarian
English
German
Spanish
Timeline
Director of Front Office Operations
JW MARRIOTT CHARLOTTE
05.2021 - 06.2024
Director of Operations
THE STATEVIEW HOTEL, AUTOGRAPH COLLECTION
02.2020 - 05.2021
Director of Front Office
THE STATEVIEW HOTEL, AUTOGRAPH COLLECTION
11.2018 - 02.2020
Front Office Manager
THE KIMPTON CARDINAL HOTEL
12.2017 - 11.2018
Front Office Manager on Duty
THE KIMPTON CARDINAL HOTEL
04.2016 - 12.2017
Director of Guest Services
VIKING CRUISES
01.2012 - 01.2015
Director of Operations
LANCHID 19 DESIGN HOTEL
12.2008 - 03.2012
Front Desk Manager
THE GROVE HOTEL, LEADING HOTELS OF THE WORLD
08.2007 - 12.2008
Concierge
LE MERIDIEN BUDAPEST HOTEL
06.2004 - 08.2007
BA Hospitality and Hotel Management -
Budapest Business School - Faculty of Hospitality Budapest
High School Diploma -
Xantus Janos Bilingual Hotel Related High School Budapest
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