David Franco
Chef
Santiago De Cali
Summary
Accomplished Chef and Restaurant Manager with a proven track record at Teleperformance, enhancing customer loyalty through exceptional service and culinary excellence. Skilled in kitchen management and problem-solving, I've significantly reduced food waste and improved team efficiency. My leadership fosters a culture of collaboration and innovation, driving repeat business and high satisfaction rates.
Overview
14
14
years of professional experience
Work History
Chef
Slowy
12.2023 - 01.2025
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Trained kitchen staff to perform various preparation tasks under pressure.
Customer Service Representative
Teleperformance
11.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Restaurant Owner
Sushi Caribe
03.2016 - 10.2019
- Implemented effective inventory management systems to minimize waste and control food costs.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Recruited, hired, and trained talented staff to fill vacancies.
- Planned and executed strategies to increase customer loyalty and retention.
Head Chef
Sushi Green
01.2015 - 02.2016
- Hired, managed, and trained kitchen staff.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Coordinated employee schedules and developed staff teams to boost productivity.
Kitchen Hand
El Café Del Sol
01.2014 - 01.2015
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Head Chef
Club Campestre Farallones
01.2013 - 08.2013
- Hired, managed, and trained kitchen staff.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Placed orders to restock items before supplies ran out.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Coordinated employee schedules and developed staff teams to boost productivity.
Restaurant Manager
Daytona Music ´n Dinner
06.2011 - 12.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor of Arts - Cooking
Escuela Gastronómica De Occidente
Santiago De Cali, Colombia 05.2001 -
Skills
Meal preparation
Menu development
Kitchen management
Food quality
Staff coordination
Team collaboration
Attention to detail
Problem-solving
Customer service
Video games, listen to music
I love playing video games on my free time and also listen music, expend time with my family and friends and take a walk with my dog
Timeline
Chef
Slowy
12.2023 - 01.2025
Customer Service Representative
Teleperformance
11.2022 - 11.2024
Restaurant Owner
Sushi Caribe
03.2016 - 10.2019
Head Chef
Sushi Green
01.2015 - 02.2016
Kitchen Hand
El Café Del Sol
01.2014 - 01.2015
Head Chef
Club Campestre Farallones
01.2013 - 08.2013
Restaurant Manager
Daytona Music ´n Dinner
06.2011 - 12.2011
Bachelor of Arts - Cooking
Escuela Gastronómica De Occidente
05.2001 -
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