David Cancienne
Colorado Springs
Summary
Professional infrastructure management specialist prepared for role in remote systems oversight. Known for optimizing network performance and ensuring system reliability. Dependable team player focused on achieving results and adapting to changing requirements. Proficient in network monitoring, technical troubleshooting, and security protocol implementation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Remote Infrastructure Management Engineer
NTT Data
Colorado Springs, CO
07.2026 - Current
- Same as Insight, plus
- Collaborated with cross-functional teams to streamline operational processes and improve service delivery.
- Mentored junior engineers, providing guidance on best practices in infrastructure management.
- Monitored a ticket queue closely with a < 20 minute response agreement across multiple sites.
Associate Infrastructure Tech
Insight Solutions
Colorado Springs, Colorado
04.2025 - 08.2026
- Maintained integrity of multiple server rooms at separate locations
- Allowed supervised access to those servers to field engineers
- Responsible for infrastructure technology valued at up to $250,000 per unit
MSP Help Desk
Frontier IT
Colorado Springs, Colorado
11.2022 - 04.2023
- First call help desk to dozens of companies with a wide variety of end users
- Engaged in scoping, troubleshooting, and delegation of various IT related issues
- Managed user account infrastructure of numerous M365 environments
MSP Help Desk/Warehouse Assembly
TrinWare
Centennial, Colorado
03.2022 - 11.2022
- Worked as first call help desk
- Engaged in troubleshooting and dynamic problem solving for multiple companies and hundreds of end users
- Computer assembly work including assembling, repairing, refurbishing, packaging, and front loading software onto an average of 75 systems per day
Manager/Driver
Jimmy John’s
Colorado; Louisiana
01.2021 - 03.2022
- Managed a diverse team of up to 12 members
- Tasked members according to their individual strengths to maximize efficient workflow
- Performed sales analysis and projected future sales based on past trends
- Oversaw timely production of ingredients to match projections
IT
UNITED STATES NAVY
California; Japan
04.2017 - 11.2020
- Established, monitored and maintained radio frequency communication systems
- Operated and maintained global satellite telecommunications systems
- Transmitted, received and stored all incoming and outgoing messages
- Managed and coordinated information systems security across platforms
- Performed network system administration, maintenance and training
- Managed network security
- Installed applications, performed local and remote troubleshooting for users and provided training and assistance with use of computer hardware and software
- Ensured the proper security and handling of communications materials, systems and equipment
- Performed diagnostics and data recovery operations and maintained logs
- Distributed and managed data
- Improved morale by organizing social events
- Managed ticketing system production reports
- Maintained inventories of Technology Systems equipment and assets
- Maintained and managed the secret/SCI lab and network configurations
Education
No Degree - IT Network Security
Class A Technical School
Florida11-2017
Skills
- Server administration
- Remote support tools
- Cloud management
- Database administration
- Service level agreements
- Configuration management
- Network troubleshooting
- Hardware diagnostics
- Data center operations
- Microsoft Office Suite
Certification
Security + Certified
Timeline
Remote Infrastructure Management Engineer
NTT Data
07.2026 - Current
Associate Infrastructure Tech
Insight Solutions
04.2025 - 08.2026
MSP Help Desk
Frontier IT
11.2022 - 04.2023
MSP Help Desk/Warehouse Assembly
TrinWare
03.2022 - 11.2022
Manager/Driver
Jimmy John’s
01.2021 - 03.2022
IT
UNITED STATES NAVY
04.2017 - 11.2020
No Degree - IT Network Security
Class A Technical School