David Cabarcas Almanza
Operations Support Specialist
Summary
Results-oriented professional with a solid background in client relations and technical support. Seeking to leverage extensive experience in a challenging role that promotes growth and innovation. Combining strong analytical and communication skills with an empathetic and proactive approach, able to connect effectively with diverse stakeholders. Fluent in English and Spanish. Eager to contribute to a dynamic organization that prioritizes quality service and offers opportunities for professional advancement.
Overview
1
1
year of professional experience
Work History
Associate Account Management
Sutherland Global Solutions
05.2023 - Current
- Assist customers via chat and phone for a remittance app, assisting with inquiries, troubleshooting issues, and addressing concerns promptly in both English and Spanish.
- Perform KYC (Know Your Customer) processes for new users in compliance with country-specific regulations.
- Collected and shared necessary documentation with banking institutions to ensure the proper delivery of funds and compliance with regulatory standards.
- Verified and resolved transfer processing issues by identifying system errors and implementing appropriate fixes to maintain smooth operations.
- Utilized CRM tools and Salesforce to manage customer interactions, track cases, and ensure efficient issue resolution.
Customer Service Representative
Atlantic Quantum Innovations BPO
10.2020 - 3 2021
- Effectively handled incoming calls for a U.S.-based medical company, managing patient appointments and coordinating with healthcare providers and specialists.
- Provided comprehensive support by registering patient information, faxing medical results and tests, and troubleshooting various inquiries.
- Created new patient profiles while ensuring accuracy and confidentiality of sensitive data.
- Maintained high standards of customer service by addressing patient concerns and providing assistance with scheduling and other medical-related inquiries.
Education
BBA - Business Administration And Management
Universidad Del Norte
Barranquilla, Colombia2026
High School Diploma -
Colegio San José
Puerto Colombia, Atlántico06.2020
Skills
- Proficient in Microsoft Word, PowerPoint, and Outlook,
- Basic knowledge of Microsoft Excel
- Good oral and written communication skills
- Customer Satisfaction
- Ability to Multitask
- Time management
- Problem-solving
- Adaptability
- Fast Learner
Languages
Spanish
Native language
English
Advanced
C1
German
Beginner
A1
References
Leidy de Moya
Quality assurance analyst
Phone: (+57) 300-861-9964
Camila Orozco
Lawyer
Phone: (+57) 301-484-3632
Timeline
Associate Account Management
Sutherland Global Solutions
05.2023 - Current
Customer Service Representative
Atlantic Quantum Innovations BPO
10.2020 - 3 2021
BBA - Business Administration And Management
Universidad Del Norte
High School Diploma -
Colegio San José
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