David Aguilar
Denver
Summary
Knowledgeable Senior Service Manager with strong track record in leading service teams and enhancing customer satisfaction. Spearheaded initiatives that improved operational efficiency and client retention. Demonstrated expertise in strategic planning and team leadership, consistently delivering high-quality service outcomes.
Overview
12
12
years of professional experience
Work History
Senior Service Manager
Assetliving
06.2022 - Current
- Streamlined workflow processes to increase overall operational efficiency and reduce costs.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Implemented a robust knowledge management system to facilitate the sharing of best practices and lessons learned across the organization.
- Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
Lead Service Technician
Asset Living
10.2020 - Current
- Performed maintenance duties, managing work orders, co-managing make readies, etc.
- Perform boiler, plumbing, appliance, and electrical repairs.
- Ordering and Scheduling
- Help team members with their daily duties.
- Critical Thinking
- Organization and Time Management.
- Install new equipment and explained operation and routine maintenance protocols to customers.
- Coordinated daily workflow through task prioritization and scheduling.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Field Maintenance Supervisor
Echo Summit Property Management
05.2013 - 10.2020
- Coordinated daily workflow through task prioritization and concise scheduling.
- Arranged for repair work, renovations, and replacement of furnishings and equipment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased resident satisfaction by resolving issues.
- Performed property inspections.
- Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
- Conducted final work check to assess quality and make corrections if necessary.
Education
High School Diploma -
John F Kennedy High School
Denver, CO06.1997
Skills
- Relationship Building
- Painting and Repair
- Task Concentration
- Troubleshooting and Diagnostics
- Cost Documentation
- Hand and Power Tool Operation
- Preventive Maintenance
- Decision Making
- Problem Detection and Resolution
- Critical Thinking
- Supply and Parts Ordering
- Willing to Learn
- Boiler
- Maintenance and Repair
- Dependable and Responsible
- Electric
- Plumbing
- Operations management
- Customer satisfaction
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking and organization
- Goal oriented
- Workplace safety
- Critical thinking
- Team leadership
- Trustworthy and honest
- Crew leadership
- Verbal and written communication
- Employee training and development
- Customer service management
- Relationship building
- Staff training and development
- Employee supervision
- Coaching and mentoring
- Staff management
- Quality control
Timeline
Senior Service Manager
Assetliving
06.2022 - Current
Lead Service Technician
Asset Living
10.2020 - Current
Field Maintenance Supervisor
Echo Summit Property Management
05.2013 - 10.2020
High School Diploma -
John F Kennedy High School
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