Daviah Cervantes
Denver
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Accurately answering questions, offering information, and completing quick check-in or check-out service. fosters positive relationships with
guests and coworkers.
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2026
2026
years of post-secondary education
Work History
Front Desk Agent
Crazy Karts
Lakewood
03.2025 - 08.2025
- Greeted and assisted guests upon arrival at the entertainment center.
- Managed guest check-in and check-out processes efficiently.
- Handled incoming guest with inquiries professionalism.
- Provided information about attractions and services available at Crazy Karts.
- Resolved guest complaints and concerns promptly during their visit.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to ensure smooth daily operations.
- Processed payments and issued receipts accurately for transactions.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Ensured that all safety regulations were followed according to company standards.
Education
Lakewood High School
Lakewood , COSkills
- Customer service
- Conflict resolution
- Cash management
- Team collaboration
- Front desk operations
- Effective communication
- Conflict management
- Sales expertise
- Guest accommodations
- Payment oversight
- Front office support
References
References available upon request.
Timeline
Front Desk Agent
Crazy Karts
03.2025 - 08.2025
Lakewood High School
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