Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darlene Ranzau

Oshkosh

Summary

Dynamic experienced professional with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

7
7
years of professional experience

Work History

Operations Manager/Assistant Manager

Eagle Harbor Inn
06.2022 - 02.2025
  • Assisted in hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Owner/ Operator

Thorp House Inn & Cottages
01.2019 - 06.2022
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Provided exceptional hospitality service, addressing issues promptly to ensure guest satisfaction and repeat business.
  • Developed business plan, processes and procedures to provide superior experience to guest.
  • Managed day-to-day business operations.

Customer Service Representative

Animalia Health & Wellness
06.2018 - 06.2019
  • Experience managing high volume calls, scheduling appointments, collected patient medical information for physician review, and payment procedures.

Education

Food Manager License

Food Safety
Madison, WI

Real Estate License

Real Estate School And Licensing
Nashville, TN

Tourism And Travel Management

SST Travel School
Seattle, WA

Skills

  • Problem-solving
  • Hospitality
  • Bilingual (Spanish & English)
  • Operations management
  • Decision-making
  • Employee motivation
  • Client and guest relationships
  • Team leadership
  • Time management
  • Event coordinator
  • Customer service
  • Schedule management
  • Staff training

Languages

Spanish
English

Timeline

Operations Manager/Assistant Manager

Eagle Harbor Inn
06.2022 - 02.2025

Owner/ Operator

Thorp House Inn & Cottages
01.2019 - 06.2022

Customer Service Representative

Animalia Health & Wellness
06.2018 - 06.2019

Food Manager License

Food Safety

Real Estate License

Real Estate School And Licensing

Tourism And Travel Management

SST Travel School

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Darlene Ranzau