Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Darlene Moreno

Carbondale

Summary

Versatile and driven professional with strong experience in customer service, project support, and team collaboration. Bilingual communicator with excellent problem-solving skills and a proactive approach to learning. Known for delivering high-quality results, improving efficiency, and adapting quickly to new challenges.

Overview

4
4
years of professional experience

Work History

Substitute Cleaner – Medical Clinic

Romero Group
03.2025 - 05.2025
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Upheld facility appearance standards by washing windows, walls, and other surfaces as required.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Conducted routine equipment inspections to ensure proper functionality and address any maintenance issues promptly.

Assistant Manager

Oxxo
01.2024 - 02.2025
  • Managed cash efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions. Focus on client purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintained strong relationships with vendors.
  • Conducted performance evaluations of team members while providing constructive feedback.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Retail Cashier

C&A
02.2023 - 06.2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Freelancer

Independantly Employed
05.2022 - 01.2023
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Delivered personalized training sessions for clients on managing their websites, enhancing their self-sufficiency and satisfaction.
  • Designed and implemented SEO strategies, significantly improving clients' website visibility and search engine rankings.
  • Created and managed project plans, timelines and budgets.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

Bilingual Call Center Agent

Teleperformance
08.2021 - 03.2022
  • Maintained professional demeanor while effectively managing high-stress situations and irate callers.
  • Improved first-call resolution rates through effective problem-solving skills and comprehensive knowledge of company offerings.
  • Provided exceptional support to customers with accurate information on products, services, and policies.
  • Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
  • Enhanced customer satisfaction resolving inquiries in both English and Spanish languages.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Software Engineering

Facultad De Telemática Universidad De Colima
Colima, Col. Mx
06-2024

High School Diploma -

Bachillerato No. 1 Gregorio Macedo Lopez
Colima, Col. Mx
06-2020

Skills

  • Verbal and written communication
  • Conflict resolution
  • Quality control
  • Teamwork and collaboration
  • Multitasking Abilities
  • Fluent bilingualism
  • Customer service
  • Payment processing
  • Interpretation support
  • Project management

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Learning new cooking techniques and expanding my culinary skills I enjoy cooking for friends and family gatherings
  • Music
  • Web Development and Design
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Animal Care

Timeline

Substitute Cleaner – Medical Clinic

Romero Group
03.2025 - 05.2025

Assistant Manager

Oxxo
01.2024 - 02.2025

Retail Cashier

C&A
02.2023 - 06.2023

Freelancer

Independantly Employed
05.2022 - 01.2023

Bilingual Call Center Agent

Teleperformance
08.2021 - 03.2022

Software Engineering

Facultad De Telemática Universidad De Colima

High School Diploma -

Bachillerato No. 1 Gregorio Macedo Lopez

Similar Profiles

CREATE PROFILE
Darlene Moreno