Darlene Johnson
PUEBLO,CO
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Wal-Mart Supercenter, excelling in medication dispensing and inventory management. Proven track record in enhancing customer satisfaction through effective communication and staff training. Adept at optimizing prescription accuracy and collaborating with healthcare providers to improve patient outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Wal-Mart Supercenter
Pueblo, Colorado
03.1995 - Current
- Supported pharmacists in ensuring accurate preparation and dispensing of medications.
- Oversaw inventory management to guarantee availability of essential pharmaceuticals and supplies.
- Executed efficient processing of prescription orders while strictly adhering to safety protocols.
- Facilitated collaboration with healthcare professionals to address and resolve prescription discrepancies efficiently.
- Administered pharmacy management software to ensure accurate record-keeping and data entry.
- Facilitated training initiatives for new staff to elevate team performance and service quality.
- Executed process improvements that optimized workflow and enhanced operational efficiency.
- Mentored pharmacy technicians on standard procedures and best practices to enhance service quality.
- Managed incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Managed stocking, labeling, and inventory of medications to ensure accurate record-keeping.
- Executed accurate entry of prescription and insurance information into patient profiles.
- Facilitated consultations with insurance company representatives to streamline claims processing.
- Optimized patient care through precise prescription filling and timely dispensing.
- Enhanced customer satisfaction by providing personalized and friendly service during transactions.
- Resolved customer inquiries in-person and via telephone by facilitating order placements, guiding system navigation, and identifying product locations.
- Facilitated resolution of problematic prescriptions and addressed customer inquiries to enhance pharmacy efficiency.
- Ensured precise inventory management to optimize pharmacy operations and control costs.
- Operated computerized and automated systems for medication dispensing and patient profile management.
- Facilitated collection of co-payments and full payments from customers.
- Addressed complex non-routine issues, including third-party billing discrepancies and customer service challenges.
- Facilitated direct communication with doctors' offices through telephone, fax, and email correspondence.
- Facilitated communication with prescribers to verify medication dosages and obtain refill authorizations.
- Validated and confirmed accuracy of customer and insurance provider information.
- Partnered with pharmacists to address medication-related challenges, enhancing patient outcomes.
- Collaborated with healthcare providers to resolve prescription-related inquiries and issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
High School Diploma -
Pueblo East High School
Pueblo05.1984
Skills
- Medication dispensing
- Inventory management
- Prescription processing
- Staff training
- Customer service
- Prescription accuracy
- Communication with healthcare providers
- Team collaboration
- Data entry
- Attention to detail
Certification
Certified Pharmacy Technician through NHA
Immunizing Certification
Basic Life Saving
Timeline
Certified Pharmacy Technician
Wal-Mart Supercenter
03.1995 - Current
High School Diploma -
Pueblo East High School