Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darienne Correa

Denver

Summary

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Overview

11
11
years of professional experience

Work History

Doordash Driver

DoorDash
06.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Security Officer

Securitas Security Services
09.2023 - 11.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Dunkin Donuts Crew Member

Dunkin Donuts, Inc
10.2019 - 04.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Roofing Laborer

UNITED MATERIALS, INC
02.2018 - 02.2019
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Performed job duties at low, medium, and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Expedited task completion through proficient use of hand tools, power tools, and other specialized equipment.
  • Promoted safe working conditions through regular equipment maintenance and hazard identification.
  • Contributed to seamless teamwork dynamics by quickly identifying areas where help was needed most during complex installations or repairs.

Call Center Representative

24-7 Intouch
01.2016 - 12.2017
  • De-escalate irate customers
  • Give customers refunds/returns over the phone
  • Taught how to use 2 screens
  • Worked for different campaigns ie: ( Walmart, Warner Bro’s, and Einstein Bagels.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Call Representative

Kaiser Permanente
01.2015 - 10.2015
  • Take calls
  • Set appointments for patients/family
  • Call outbound to connect to other departments within Kaiser Permanente
  • Send patients calls up to doctors in case the call was considered a red call “emergency’s”

Education

High school diploma -

Smoky Hill High School
Aurora, CO
05.2014

Skills

  • Food Service (10 years)
  • Time management
  • Customer service
  • Punctual and reliable
  • Flexible schedule
  • Delivery driver experience (4 years)
  • Customer service (10 years)
  • Flatbed (2 years)
  • Cash handling (10 years)
  • Call center (7 years)
  • Accident prevention
  • Roofing (2 years)
  • Drywall (1 year)
  • Lawn Care (7 years)
  • Landscape Maintenance (6 years)
  • Load & Unload (7 years)
  • Box Truck (5 years)
  • Warehouse experience (7 years)
  • Mowing
  • Commercial Driving

Timeline

Security Officer

Securitas Security Services
09.2023 - 11.2024

Dunkin Donuts Crew Member

Dunkin Donuts, Inc
10.2019 - 04.2020

Roofing Laborer

UNITED MATERIALS, INC
02.2018 - 02.2019

Doordash Driver

DoorDash
06.2017 - Current

Call Center Representative

24-7 Intouch
01.2016 - 12.2017

Customer Call Representative

Kaiser Permanente
01.2015 - 10.2015

High school diploma -

Smoky Hill High School
Darienne Correa