Darien Dimas Saturno
Aurora
Summary
Dedicated professional with a proven track record in delivering top-tier customer service and logistical support. Skilled in navigating high-pressure environments with strong problem-solving, communication, and time management abilities. Experienced in roles that demand meticulous attention to detail and adherence to protocols, I excel in team settings and am passionate about providing exceptional experiences
Overview
5
5
years of professional experience
Work History
Operations Specialist
TalentBurst
08.2024 - 02.2025
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and task requirements.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
DRIVER
GrubHub
04.2022 - 01.2025
- Maintained clean driving record and obeyed traffic laws, regulations, with no violations or citations on file
- Provided excellent customer service throughout delivery process
- Communicated with customers to ensure timely and accurate deliveries
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Adapted quickly to changing road conditions and weather patterns during routes
LAB/WATER HUB AGENT
United Ground Express (UGE)
07.2023 - 04.2024
- Utilized problem-solving abilities to troubleshoot onsite issues promptly and professionally
- Provided excellent service, demonstrating strong communication and interpersonal skills towards Pilots and Flight crew
- Built positive relationships with Flight crew and Dispatch through consistent follow-up communications
- Trained new agents on company policies, procedures, systems and processes
- Attended team meetings regularly to discuss challenges faced by department
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes
MARTIAL ARTS INSTRUCTOR
Resilient Martial Arts
05.2022 - 08.2022
- Fostered relationships with parents by keeping them informed about their child's progress through regular communication updates
- Monitored student engagement throughout each class to maintain an enjoyable learning atmosphere
- Administered exams for students to advance to next belt level
- Planned recreational activities related to martial arts culture such as movie nights, guest speakers and field trips
- Encouraged positive behavior among students by modeling appropriate behaviors while leading classes
SHOP LABORER
Ames Construction
07.2021 - 01.2022
- Supported team members by providing assistance as needed when workload increased
- Cleaned shop areas daily, removing debris from workspace and disposing of it properly
- Transported materials between warehouses using company truck or van according to schedule set by supervisor
- Followed safety protocols while working with heavy machinery such as cranes and hoists
- Operated hand trucks, pallet jacks and forklifts to move materials in the warehouse
CASHIER
Party City
07.2020 - 08.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Developed strong customer service skills by providing efficient and accurate service
PICKER
Amazon-DEN2
12.2020 - 02.2021
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Worked as part of a team to reach daily picking quotas within specified time frames
- Maintained cleanliness of work area at all times to ensure safe working conditions
- Inspected products for damages before packing them into boxes
- Operated pallet jacks and forklifts to move heavy loads safely around the warehouse
Education
HIGH SCHOOL DIPLOMA -
William C. Hinkley Highschool
05.2020
Skills
- Time management
- Traffic laws knowledge
- Customer service
- Problem-solving abilities
- Basic vehicle repairs
- Teamwork and collaboration
- Stress management
- Effective communication
- Physical stamina
- Patience and understanding
- Adaptability
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Supporting STEM education initiatives and mentorship programs
- Music
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Martial Arts
- Road Trips
- Aviation
- Flying
Timeline
Operations Specialist
TalentBurst
08.2024 - 02.2025
LAB/WATER HUB AGENT
United Ground Express (UGE)
07.2023 - 04.2024
MARTIAL ARTS INSTRUCTOR
Resilient Martial Arts
05.2022 - 08.2022
DRIVER
GrubHub
04.2022 - 01.2025
SHOP LABORER
Ames Construction
07.2021 - 01.2022
PICKER
Amazon-DEN2
12.2020 - 02.2021
CASHIER
Party City
07.2020 - 08.2021
HIGH SCHOOL DIPLOMA -
William C. Hinkley Highschool
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