Darcy Harrington
Apria Healthcare
Aurora
18
years of professional experience
Experienced professional with a background in customer retention, recruiting, and person-centered support. Skilled in communication, teamwork, and active listening, with a strong ability to adapt quickly, resolve issues, and stay organized under pressure. Focused on supporting people and delivering dependable service.
Work History
Sleep COE
5 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Job Recruiter/Centralized Staffing Specialist
2 Years 11 Months- Sourced qualified candidates through job boards, referrals, and local outreach to fill urgent staffing orders.
- Screened applicants for skills, availability, and work authorization to match client requirements accurately.
- Conducted interviews and documented candidate details in applicant tracking systems for efficient hiring decisions.
- Coordinated onboarding, background checks, and paperwork completion to support compliant placements.
- Partnered with branch teams and clients to prioritize open requisitions and resolve staffing gaps.
- Scheduled interviews, orientations, and start dates while maintaining clear communication with candidates and hiring managers.
- Tracked recruiting activity, updated records, and followed up on placements to support consistent service delivery.
- Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
- Enhanced employer branding by creating targeted job postings and marketing materials to attract top talent.
Customer Retention Specialist
1 Year- Negotiated retention offers aligned with policy, promoting package adjustments and service upgrades.
- Resolved customer billing, service, and account concerns to reduce churn and preserve subscriptions.
- Analyzed cancellation reasons to identify patterns and recommend targeted save strategies.
- Documented customer interactions accurately in CRM systems to maintain compliant account histories.
- Educated customers on plan options, promotions, and contract terms to support informed decisions.
- Coordinated with technical and billing teams to resolve complex service issues affecting retention.
- Applied de-escalation techniques during high-pressure calls to retain customers and maintain satisfaction.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
Direct Care Professional
7 Years 5 Months- Monitored safety, wellbeing, and behavioral changes, escalating concerns promptly to supervisory staff.
- Delivered person-centered support aligned with individual service plans and daily routines.
- Assisted with personal care, meal preparation, and household tasks to promote independence.
- Documented service notes, incidents, and progress updates accurately for continuity of care.
- Administered medication reminders and followed care protocols to maintain compliance and consistency.
- Supported community integration through transportation, appointments, and recreational activities.
- Mentored new direct care staff on client support techniques and agency procedures.
- Coordinated with interdisciplinary teams to adjust care strategies and strengthen client outcomes.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Education
No Degree - Nursing
Skills
Positive demeanor
Problem resolution
Attention to detail
Issue resolution
Computer skills
Problem-solving
Client advocacy
Excellent communication
Effective communication
Active listening
Dependable and responsibIity
Multitasking
Friendly
positive attitude
Critical thinking
Timeline
Sleep COE
Apria Healthcare
05.2021 - CurrentRead More
Job Recruiter/Centralized Staffing Specialist
People Ready Staffing
11.2017 - 10.2020Read More
Customer Retention Specialist
Direct TV
11.2016 - 11.2017Read More
Direct Care Professional
A.W.A.R.E. INC
04.2009 - 09.2016Read More
MONTANA TECH
No Degree from Nursing
Read More