Dante Jannicelli
Denver
Summary
Diligent Valet Supervisor with strong background in managing valet operations and enhancing customer satisfaction. Demonstrated ability to oversee personnel and streamline processes to ensure efficient service delivery. Proven skills in team leadership and problem-solving.
Overview
10
10
years of professional experience
Work History
Valet Supervisor
SP Plus Parking
08.2024 - Current
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Warehouse Worker
Amazon
09.2022 - 11.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Door to Door Sales Associate
Blue Raven Solar
01.2021 - 06.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Valet Parking Supervisor
SPPlus
05.2016 - 03.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Completed claim check, vehicle damage and billing dispute forms.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Entered guest vehicle information and location in computerized valet parking system.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Associate
Golfsmith
04.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Connected with customers to support positive transaction experiences and address service concerns.
Education
No Degree - Business Entrepreneurship
Metropolitan State University of Denver
Denver, COHigh School Diploma -
Legend High School
Parker, CO03.2015
Skills
- Goals and Performance
- Materials Handling and Transport
- Cleaning and Organization
- Customer Needs Assessment
- Cash Handling
- Sales Expertise
- Parking management
- Professional appearance
- Incident reporting
- Record keeping
- Decision-making capacity
- Vehicle safety
Timeline
Valet Supervisor
SP Plus Parking
08.2024 - Current
Warehouse Worker
Amazon
09.2022 - 11.2022
Door to Door Sales Associate
Blue Raven Solar
01.2021 - 06.2021
Valet Parking Supervisor
SPPlus
05.2016 - 03.2020
Sales Associate
Golfsmith
04.2015 - 04.2016
High School Diploma -
Legend High School
No Degree - Business Entrepreneurship
Metropolitan State University of Denver
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