Daniel Feferman
Aurora
Summary
Dynamic customer service professional with proven sales expertise at Waterway, adept at problem resolution and team collaboration. Recognized for enhancing customer satisfaction through strong product knowledge and effective communication. Committed to driving revenue growth while fostering positive relationships and ensuring a seamless customer experience. Proficient in First Aid and CPR.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Waterway
02.2023 - Current
- Successfully gained experience in sales, developing strong communication, negotiation, and customer service skills while driving revenue growth.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Front of House Staff Member
Freddy's Frozen Custard & Steakburgers
03.2023 - 08.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Food Runner
Epicurean Catering
08.2020 - 01.2023
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Lifeguard
Front Range Recreation
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Finance
University of Colorado Denver
Denver, COBachelor of Science - Finance, MIS Double Major
University of Arizona
Tucson, AZ05-2028
High School Diploma -
Grandview High School
Aurora, CO05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Languages
Russian
Native or Bilingual
Timeline
Front of House Staff Member
Freddy's Frozen Custard & Steakburgers
03.2023 - 08.2023
Customer Service Associate
Waterway
02.2023 - Current
Lifeguard
Front Range Recreation
05.2022 - 08.2022
Food Runner
Epicurean Catering
08.2020 - 01.2023
Bachelor of Science - Finance
University of Colorado Denver
Bachelor of Science - Finance, MIS Double Major
University of Arizona
High School Diploma -
Grandview High School
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