Summary
Overview
Work History
Education
Skills
Timeline
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Dannette Cortezpena

Pueblo

Summary

Dynamic Beauty Stylist at Dillards with a proven track record of enhancing client satisfaction through personalized consultations and exceptional customer service. Skilled in product knowledge and complaint handling, I consistently exceeded sales targets while fostering strong client relationships. Bilingual in Spanish and English, I thrive in fast-paced environments, ensuring a positive experience for all clients.

Overview

4
4
years of professional experience

Work History

Beauty Stylist

Dillards
11.2024 - Current
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Ensured a clean and sanitary workstation according to industry standards, promoting a safe environment for both staff and clients.
  • Maintained a loyal clientele base through consistent quality service and strong interpersonal skills.
  • Collaborated with fellow stylists on special events, delivering outstanding group transformations.
  • Consistently met or exceeded performance goals related to sales targets, client retention rates, and overall productivity metrics.
  • Assisted in managing inventory levels of salon products, ensuring adequate stock availability for efficient business operations.
  • Expanded service offerings by learning new skills such as makeup application, facial treatments, and nail care techniques.
  • Developed long-lasting relationships with clients through attentive listening and genuine interest in their needs.
  • Offered comprehensive consultations to assess each client''s unique needs, preferences, lifestyle factors before devising tailored beauty solutions.
  • Attended industry workshops and seminars to stay current with the latest trends in beauty and styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Maintained counter and display areas for cleanliness and organization.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Welder 1

Cs Wind
06.2023 - 02.2024
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
  • Fabricated shop parts directly from blueprints.
  • Inspected welds and checked critical measurements to meet specifications.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Prepared welding equipment to perform advanced welding work.
  • Reduced workplace accidents through strict compliance with safety regulations and guidelines.
  • Increased production efficiency with expert time management skills and adherence to project deadlines.
  • Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.

School Custodian

Pueblo Community College
09.2021 - 05.2023
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
  • Checked in and stocked inventory throughout facility.

Education

Associate of Applied Science - Welding

Pueblo Community College
Pueblo, CO
05-2023

High School Diploma -

East High School
Pueblo, CO
05-2021

Skills

  • Customer service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Bilingual in Spanish and English
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Live chat support
  • Product sales
  • Sales expertise
  • Sales closing
  • Work ethic and integrity
  • Cash handling
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Refunds and exchanges
  • Issue resolution
  • Inventory control

Timeline

Beauty Stylist

Dillards
11.2024 - Current

Welder 1

Cs Wind
06.2023 - 02.2024

School Custodian

Pueblo Community College
09.2021 - 05.2023

Associate of Applied Science - Welding

Pueblo Community College

High School Diploma -

East High School

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Dannette Cortezpena