Danna Yanin Wong-Mimbela
Denver
Summary
Personable Cancer Scheduler who displays the utmost level of professionalism and confidentiality. Follows directives and employs all necessary steps to excel in high-pressure situations.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient access Lead position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Cancer Center of Colorado
Lutheran Medical Center
03.2022 - Current
- Make appointments for Patients.
- Register Patients for their lab work.
- Call Patients to remind them of their appointments.
- Making sure that patients have current coverage.
- Making copies.
- Sending faxes.
- Answering phone calls.
- Schedule appointment for future treatment.
- Creating referral shells.
- Calling the provider to get the correct paperwork for treatment.
- Attaching HAR’S.
- Becoming a lead on Sep 2022.
- Meeting goals for cash for clinic collections since I became a lead.
- Since I became a lead we had 0% Turnaround.
- Training New Staff.
- Assisting meetings to keep my team Updated.
- Creating a healthy and safe environment for our team.
- Creating some workflows for the request of cleaning for new processes
- Training the team for the new Process.
- Sending reports to my leadership from the Infusion and Medical Oncology.
- Exceeding expectations on new workflows or new training.
- Completing eLearning modules and training on time.
- Answering all questions and concerns for the leadership at the Cancer Center
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Having huddles twice a week.
- Working with the MedOnc Management team to make sure the work process goes smoothly.
- Do Audits to the Registrations making sure my team has no issues and making sure they are over 95% clean registration.
- Self-motivated, with a strong sense of personal responsibility.
Central Scheduler for Cancer Center Of Colorado
St. Joseph Hospital
08.2019 - 03.2022
- Make appointments for Patients
- Make quotes for their visit
- Register Patients for their lab work
- Call Patients to remind their appointments
- Making sure that patients have current coverage
- Making copies
- Sending faxes
Registration Specialist
St. Mary's Medical Center SCL Health
03.2019 - 08.2019
- Reviewed documentation for compliance with requirements and accuracy of information.
- Fax over the orders to scheduling
- Take payments
- Make appointments thru one click for labs and x-rays
- Make copies
- Help patients with questions
- Make Quotes from Clear IQ
Legal Assistant
Hernandez and Associates P.C
08.2018 - 02.2019
- Opened new claim files.
- Directed incoming calls to appropriate staff members.
- Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs.
- Diligently performed administrative tasks including answering phones, greeting clients, scheduling appointments and making travel arrangements.
- Assisted attorneys by researching and consolidating information from legal resources.
- Managed communication with courts regarding status of petitions and granted orders.
- Trained new employees on office equipment and job duties.
- Developed billing records by tracking time data for monthly billing cycles.
- Met with clients to discuss case details.
- Drafted various court documents, invoices and enclosures at attorneys' request.
- Composed and typed routine letters of correspondence.
- Translate meetings of Potential Clients
Customer Service Manager
American Furniture Warehouse
01.2016 - 07.2018
- Trained employees and implemented new customer support.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Completed research on complex problems and resolved issues in a timely manner.
- Reviewed customer transactions, adjusting errors as necessary.
- Resolved customer questions, issues and complaints.
- Offering solutions to customers complaints, focusing on the best solution for the business.
- Trained staff on operating procedures and company services.
- Addressed negative customer feedback immediately.
- Provided customers with friendly, knowledgeable service and support.
Bank Teller
US Bank
12.2014 - 10.2015
- Entered transactions into the computer and issued customer receipts.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Prepared official checks as requested.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Fielded incoming phone calls from customers and directed to corresponding departments or individuals for assistance.
Bank Teller
Wells Fargo Bank
11.2013 - 12.2014
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Prepared official checks as requested.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Recommended bank products and services to current and prospective customers.
- Cashed customer checks, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Entered transactions into the computer and issued customer receipts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Explained bank services, financial products and applicable fees to customers.
- Identification and checking account balances in accordance with bank policy.
Store Manager
Little Anita’s New Mexican Food Inc.
12.2008 - 05.2013
- Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
- Maintained adequate temperature and humidity in stockrooms.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Oversaw cash register operations and cash management.
- Counted cash drawers and made bank deposits.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Stocked and restocked inventory when shipments were received.
- Oversaw inventory management to minimize waste.
- Delivered excellent customer service by greeting and assisting each customer.
- Updated store pricing, signage and merchandising based on current promotions.
Education
GED -
Emily Griffith Technical College
Denver, CO01.2013
Nutrition And Wellness - Nutrition Sciences
Community College of Denver
12-2024
Skills
- Scheduling Handling
- Bilingual
- CPR Certification
- Cash Handling
- Daily reports
- Well Organized
- MS Office proficient
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the new Epic Upgrade.
- Achieved smooth training by introducing new Epic upgrade for the scheduling and registration tasks.
Languages
Spanish
Native or Bilingual
Timeline
Cancer Center of Colorado
Lutheran Medical Center
03.2022 - Current
Central Scheduler for Cancer Center Of Colorado
St. Joseph Hospital
08.2019 - 03.2022
Registration Specialist
St. Mary's Medical Center SCL Health
03.2019 - 08.2019
Legal Assistant
Hernandez and Associates P.C
08.2018 - 02.2019
Customer Service Manager
American Furniture Warehouse
01.2016 - 07.2018
Bank Teller
US Bank
12.2014 - 10.2015
Bank Teller
Wells Fargo Bank
11.2013 - 12.2014
Store Manager
Little Anita’s New Mexican Food Inc.
12.2008 - 05.2013
GED -
Emily Griffith Technical College
Nutrition And Wellness - Nutrition Sciences
Community College of Denver