Danilo Leal Amaris
Underwriting Assistant
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
High creative abilities, analytical, innovative mind. I have worked in different business sectors as banks, aeronautical, retail and insurance. The last one is my current employment as Underwriter assistant in Liberty Mutual Insurance Company for the USA branch having knowledge about many insurance products. Familiar with preparing quotes, obtaining information and reviewing applications. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Analytical background proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures and policies. Accommodating and logical individual skillful in creating customized requests for each client. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Assistant Underwriter
Liberty Mutual Insurance
03.2021 - 09.2023
- Give support to the underwriters in the different types of products offered in United States from Liberty Mutual Insurance.
- Maintained accurate records of all transactions.
- Identified areas of improvement.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Airline Customer Service Agent
Avianca Group
07.2018 - 07.2020
- Guarantee and carry out excellence in services and procedures having into account policies settled by the company
- Providing support to all our travelers with international quality.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Processed refunds, exchanges, and upgrades when necessary.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Followed company policies and procedures related to customer service operations at all times.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Stock Control Assistant
The Toys LTDA
01.2017 - 01.2018
- Supporting management tasks, issuance of quotes for corporative clients, supplier management, incoming and outcoming merchandise control and consultative business advice.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
Bank Employee
Citi
07.2016 - 07.2017
- Attending of Citibank users solving inquiries about financial producs as savings accounts, current accounts, credit cards, loans and related services according the protocols and company guidelines
- Senior cashier back up, managing large cash amounts.
- Greeted customers, answered inquiries and directed them to appropriate staff.
- Verified customer identity by reviewing valid government-issued identification documents.
- Transmitted orders to supply cash to meet daily needs.
- Reported daily averages and shortages to operations department.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reconciled cash and checks against computer records at end of shift.
- Assisted customers by answering banking questions and recommending solutions.
- Assisted customers in setting up online banking services and educated them on how to use it effectively.
- Complied with all banking regulations such as Bank Secrecy Act Anti-Money Laundering, Know Your Customer.
- Performed daily cash balancing activities including counting currency, coin, checks.
Education
M.D. - Marketing and e-commerce
02.2024
Diploma of Education - International marketing
01.2017
BBA - Finances and business
01.2017
Skills
- Customer Data
- Key Performance Indicators
- Confidentiality
- Communication
- Attention to Detail
- Cashiers
- Financial Accounting
- Accounting
- Data Analysis
- Data Organization
- Quoting and Pricing Policies
- Data Collection
- Relationship Building
- Self-Motivated
- Critical Thinking
- Multitasking Abilities
- Time management
Certification
- Writing Emails for Non-Native English Speakers - LinkedIn
- Virtual Job Interviews for Non-Native English Speakers - LinkedIn
- Provide responsible gambling services Interim Certificate
- Food Safety Supervisor
- Responsible Service of Alcohol
Languages
English
Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Underwriter - Liberty Mutual Insurance
03.2021 - 09.2023
Airline Customer Service Agent - Avianca Group
07.2018 - 07.2020
Stock Control Assistant - The Toys LTDA
01.2017 - 01.2018
Bank Employee - Citi
07.2016 - 07.2017
ENEB - Escuela De Negocios Europea De Barcelona - M.D., Marketing and e-commerce
Universidad Autónoma Del Caribe - Diploma of Education, International marketing
Universidad Autónoma Del Caribe - BBA, Finances and business
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