Danilo Diaz Pabón

• I worked as a customer service representative for the campaign AT&T USA. I am a Dedicated customer service professional with a strong focus on maintaining confidentiality and adhering to data protection regulations. Proven ability to ensure high customer satisfaction by actively listening, resolving issues efficiently, and providing personalized service. Experienced in sales, including cross-selling strategies tailored to meet customer needs. Skilled in managing inquiries, coordinating appointments, and handling billing with accuracy. Experienced at providing technical support and guiding customers to optimize their experience; bilingual in English and Spanish, with a track record of addressing complex inquiries and collaborating across departments to resolve issues, all while maintaining clear communication and professionalism.
• Actively listened to customers, addressed concerns promptly, and escalated major issues to a supervisor when necessary.

I worked as a customer service representative for the campaign Optimum telecommunications. I worked for the billing department, so a had to process the payments, resolve issues according to the product, scalade different cases with another departments and finally schedule appointments for the customers

I had to talk in English and Spanish

In my functions I had to search strategic products to sell in amazon, because we had several clients interest in to know what are the best products to sell

In my functions I worked managing different facebook account, processing purchase orders, shipping the product directly to the house and I had to be in charged the product arrives in good conditions, talk with the customer and give them assistance. as well I had to manage and administrate every account and keep pending about all the page like design and general manage. all this job I did it by computer

within my functions in the shop, I worked organizing all the ware house and as a sales person as well