Otto Daniel Peralta
Florissant
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Knowledgeable Field Service Technician offering over 2 decades of troubleshooting and repair with advanced technical knowledge.
Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting schematics to assess repair needs.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Axis Business Technologies
07.2023 - Current
- Diagnosed and repaired office equipment, ensuring optimal performance for client operations.
- Conducted routine maintenance on copiers, printers, and multifunction devices to extend lifespan and improve reliability.
- Installed and configured software updates, enhancing functionality and security of office technology systems.
- Provided training to staff on equipment usage, increasing operational efficiency and user confidence.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Field Service Supervisor
Rocky Mountain Business Systems
06.2021 - 06.2023
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Utilized proper tools and materials to adhere to safety guidelines.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Reduced time to complete service calls and expertly retained key customers.
- Installed and provided technical support for equipment.
- Monitored work performance and quality to maintain standards.
- Created and maintained daily and weekly reports for upper management.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Field Service Technician
Pacific Office Automation
05.2013 - 06.2021
- Maintained company field response vehicle stocked with repair and replacement parts valued over $100,000
- Diagnosed and repaired problems with electrical and mechanical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in all systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Field Service Technician
Quality Office Machines
04.2002 - 11.2012
- Maintained company field response vehicle stocked with repair and replacement parts valued over $50,000
- Followed safety procedures to avoid injuries in field.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
High School Diploma - Sales And Marketing Education
UTE
Quito, EcuadorOce / Canon
Canon USA
Mid-Range - Production Systems
Ricoh USA
Production Systems
Konica Minolta
Skills
- Team Direction
- Customer Needs Assessments
- Overseeing Call Loads
- Hardware and Software Installation
- Employee Scheduling
- Technical Support
- Client Satisfaction
- Team Supervision
- Active Learning
- Professional and Courteous
- Troubleshooting and Calibration
- Mentoring
- Preventive Maintenance
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Field Service Technician
Axis Business Technologies
07.2023 - Current
Field Service Supervisor
Rocky Mountain Business Systems
06.2021 - 06.2023
Field Service Technician
Pacific Office Automation
05.2013 - 06.2021
Field Service Technician
Quality Office Machines
04.2002 - 11.2012
Oce / Canon
Canon USA
Mid-Range - Production Systems
Ricoh USA
Production Systems
Konica Minolta
High School Diploma - Sales And Marketing Education
UTE