DANIELLE THOMAS
Aurora
Summary
Dedicated Patient Access Representative skilled in effective communication, patient care coordination, and problem resolution, committed to enhancing patient experiences and streamlining workflows.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Invision Sally Jobe
Englewood
02.2019 - Current
- Trained new staff on patient access protocols and systems usage.
- Managed insurance verification and pre-authorization for patient procedures effectively.
- Collaborated with healthcare providers to streamline patient access workflows.
- Resolved patient issues by communicating effectively with various departments.
- Answered phones promptly in a professional manner.
- Created new patient accounts in EMR system as needed.
- Provided assistance to internal departments when needed.
- Actively participated in team meetings and training sessions.
- Assisted with scheduling outpatient appointments.
Cashier
Walmart
Aurora
03.2015 - 01.2019
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained a clean and organized checkout area for customer convenience.
- Handled cash and electronic payments accurately during busy shifts.
- Restocked merchandise on shelves to ensure product availability for shoppers.
- Resolved customer complaints courteously, ensuring positive shopping experiences.
- Followed company policies for safety and security at the checkout station.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Arts - Psychology
Community College of Denver
Denver, CO08-2025
Bachelor of Science - Social Work
Metropolitan State University of Denver
Denver, COSkills
- Effective communication
- Patient care coordination
- Data entry accuracy
- Team collaboration
- Problem resolution
- Medical terminology
- Scheduling appointments
- Customer service
- Friendly and outgoing
- Phone and email etiquette
Languages
English
Professional
Timeline
Patient Access Representative
Invision Sally Jobe
02.2019 - Current
Cashier
Walmart
03.2015 - 01.2019
Associate of Arts - Psychology
Community College of Denver
Bachelor of Science - Social Work
Metropolitan State University of Denver
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