Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANIELLE SPURLOCK

Colorado Springs

Summary

Experienced and organized professional with a strong background in Administrative tasks and customer service. Excellent communication and people skills with extensive strategic planning capabilities. Effective at fielding phone calls, coordinating with clients, handling records, and inventory and supplies processing.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Loan Servicing Associate

Mortgage Solutions Fi
06.2021 - Current
  • Managed risk by conducting thorough reviews of borrower financial statements and credit reports.
  • Conducted regular audits of loan files to ensure compliance with internal quality control standards and regulatory requirements.
  • Streamlined internal communication channels to enhance collaboration among loan servicing teams.
  • Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
  • Expedited payment processing by leveraging automated systems and working closely with the finance department.
  • Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
  • Maintained strong relationships with external partners such as mortgage brokers, real estate agents, and appraisers to facilitate successful loan transactions.
  • Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.
  • Ensured accurate reporting of performance metrics to management, allowing for informed decision-making related to portfolio management strategies.
  • Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
  • Facilitated smooth loan transactions, coordinating with title companies, escrow agents, and other stakeholders throughout the process.

Loss Mitigation Specialist

Mortgage Solutions Financial
06.2021 - Current
  • Remained updated with latest information related to mortgage products and services being offered.
  • Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.

Front Desk Receptionist

Mortgage Solutions Financial
06.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Lead Teacher

Preschool in the Pines
05.2018 - Current
  • Place monthly orders to different suppliers and keep inventory accuracy and accountability
  • Lead a classroom of12 children following state guidelines and curriculum
  • Communicate with parents to report on student’s behavior, social, and developmental progress, as well as note on any observed health conditions
  • Developed and coordinated field trips for students, with such success that it was implemented across the class rooms, while95% positive feedback from parents and students
  • Track and update preschool data base with children’s information such as shot records, physicals, and behavioral plans resulting in improvement in communicate with state officials
  • Provide tools and resources for children to use and explore during learning and play activities improving cognitive skills

Customer Service Representative

National Service Animal Registry
04.2016 - 04.2018
  • Greeted customers over the phone and resolved various issues with customers such as errors with tag information, delayed orders, and damaged product resulting in customer satisfaction and recurring orders
  • Received and fulfilled purchase orders keeping100% order accuracy shipping order in a timely manner
  • Updated inventory database keeping proper stock levels (MIN AND MAX) to fulfill customer’s orders
  • Took payment information over the phone, canceled and refunded orders

Inventory Clerk

Foxworth Galbraith
02.2014 - 03.2016
  • Generated open orders, products not received but invoiced, and damaged goods reports allowing management to make decisions on reliable information
  • Reduced inventory discrepancy from9% to3% by identifying data entry errors, stock put away in wrong locations, damaged materials mixed with good stock and improper recording of materials movements
  • Provided services to contractors, professional builders and walk in customers
  • Logged purchase orders in computerized inventory system to receive merchandise into a stock status

Education

GED -

Aspen Learning Center
Colorado Springs, CO

Skills

  • Leadership experience
  • Critical thinking
  • Microsoft Office
  • Filing / record management
  • Data collection
  • CPR & First Aid certified
  • Excel (Database management, Charts, Pivot Tables, VLOOKUP)
  • Organizational skills

Certification

  • First Aid Certification
  • CPR Certification

Timeline

Loan Servicing Associate

Mortgage Solutions Fi
06.2021 - Current

Loss Mitigation Specialist

Mortgage Solutions Financial
06.2021 - Current

Front Desk Receptionist

Mortgage Solutions Financial
06.2021 - Current

Lead Teacher

Preschool in the Pines
05.2018 - Current

Customer Service Representative

National Service Animal Registry
04.2016 - 04.2018

Inventory Clerk

Foxworth Galbraith
02.2014 - 03.2016

GED -

Aspen Learning Center

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DANIELLE SPURLOCK