Danielle Ozaluk

Play a critical role in driving client success and satisfaction. Responsible for managing relationships with our partners, understanding their business needs, and offering tailored solutions to enhance their experience with our products and services.

• Client Relationship Management: Develop and maintain strong relationships with assigned clients, acting as their primary point of contact for inquiries, issues, and product updates.
• Lead Generation Support: Assist clients in maximizing their lead generation through our platforms, providing insights and strategies to improve their performance.
• Onboarding and Training: Guide new clients through the onboarding process, ensuring they have a thorough understanding of our services and tools. Conduct training sessions as needed.
• Performance Analysis: Regularly analyze client performance metrics and reports to identify opportunities for growth and improvement. Provide actionable recommendations based on data.
• Account Reviews: Schedule and conduct regular account reviews with clients to discuss performance, address concerns, and outline strategic initiatives.
• Collaboration with Internal Teams: Work closely with marketing, product, and operational teams to communicate client feedback, implement solutions, and enhance product offerings.
• Problem Resolution: Proactively identify issues and work collaboratively with clients and internal teams to resolve challenges quickly and effectively.
• Continuous Improvement: Stay updated on industry trends and best practices to provide clients with the latest insights and strategies for success.

• 2023 Sales Champion Circle
• 2023-2024 Plus Committee Member- Peer Selected appointment
• 2024 Team Lead
• Drive the entire sales cycle from identifying to close
• Drive revenue through upsell opportunities within current partners
• Meet and exceeds daily and monthly KPI's
• Maintain healthy pipeline of sales opportunities
• Sales Presentations via Zoom
• Support roll ups as a Team Lead through performance coaching, 1-1's and Jam sessions
• Lead Sales presentations for sales team in our weekly meetings

● 2023 Sales Champion Circle

● 2023-2024 Plus Committee Member- Peer selected appointment

● 2024 Team Lead - dotloop

● Drive the entire sales cycle from initial customer engagement to closed sale

● Drive revenue through upsell opportunities within current book of business

● Meet and exceeds daily, weekly and monthly performance metrics

● Maintain a healthy pipeline of sales opportunities

● Sales presentations via Zoom

● Support roll ups as a Team Lead through performance data, gong coaching, 1 on 1’s, Jam sessions

● Lead Sales Presentations for sales team in our weekly and monthly sales meetings

● Opening team for new 51-room boutique property located in Parker's new West End on Mainstreet, Ascent on Main.

● Managed day to day operations for hotel along with 2 on-site restaurants and 5,000 sq. ft of banquet space

● Created Ascent on Main's brands and standards along with all marketing and sales collateral.

● Website content creation, sales presentation content creation.

● Brand Ambassador and Community liaison within business organizations, chambers, and Town of Parker.

● Created a culture within the team that focuses on advancing guests' experience and teamwork.

● Recruiting, training, and supervising day to day operations.

● Ensuring compliance of health and safety legislation and laws.

● Building hospitality training manual for front desk, housekeeping & maintenance.

● Motivate and create positive culture within team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.

● Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

● Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

● Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

● Maintained extensive knowledge of company products and services.

● Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

● Upheld company policies and implemented standards fairly.

● Develops programs, initiatives, and policies designed to increase membership.

● Oversaw preparation of marketing copy, images, videos, emails and other collateral.

● Drove team and company profits by developing and strengthening relationships with industry partners and potential members.

● Created, updates, and distributes information to current members as well as prospective members.

● Liaison between Chamber, Town council and state tourism board

● Managed Events and Event budgets

● Managed production and advertising in local visitor guide

Managed Downtown events such as Wine Walks, Movies in the Park and Parker Days Festival increasing revenues by managing budgets effectively for membership and association