Danielle Muwanga
Fraser
Summary
Seasoned Operations Manager and talented leader with numerous years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
29
29
years of professional experience
Work History
Local Operations Manager
Vacasa
11.2023 - Current
- Developed and implemented strategies to maximize guest and owner satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and services with owners and vendors to increase overall satisfaction with services provided.
- Cultivated and strengthened lasting owner relationships using strong issue resolution and dynamic communication skills.
Owner Property Management
DASO Enterprises LLC
05.2004 - Current
- Managed day-to-day business operations.
- Implemented various usage of multiple rental platforms. I.e. Airbnb, VRBO
- Cultivated and strengthened lasting guest relationships using strong issue resolution and dynamic communication skills.
- Negotiated rates with customers and contractors to decrease expenses and increase profit.
Senior Team Market Lead, Licensed
Synergy 1
07.2020 - 05.2023
- Sales Pipeline and database management using various systems (i.e., Salesforce, CRM and Excel applications)
- Business Development and Relationship Management
- Onboard new clients and develop strategic plans for cross-selling of multiple products
- Organize and collaborate with team members on ongoing initiatives for agents/clients
- Created marketing initiatives and presentations for new product development and existing products
- Analyzed various data points to help make appropriate credit approval decisions
- Oversee and mentor assigned Junior Team members
Loan Officer, Licensed
Guild Mortgage
08.2015 - 06.2020
- Responsible for lead generation and follow-up in order to create prospect pipelines
- Create marketing initiatives and presentations for new product development and existing products
- Closing and Onboarding of New Client
- Portfolio Management and Maintenance of closed clients
Sr. Internal Quality Control/Auditor
Cherry Creek Mortgage
06.2013 - 07.2015
- Member of Quality Control team: validate/audit approvals and denials to ensure loans are underwritten to current guidelines, give feedback to underwriters when necessary
- Continually prepare/audit files and answer questions as needed for auditors/management
- Supervisory authority for exceptions/overrides to underwriting guidelines
- Forensic underwriting for special projects (example: working with Federal and State regulator's audit for both conventional/nonconventional loan products)
Sr. Underwriter/Credit Quality Controller
Aurora Bank
11.2008 - 05.2013
- Member of Quality Control team: validate/audit approvals and denials to ensure loans are underwritten to current guidelines, give feedback to underwriters when necessary
- Continually prepare/audit files and answer questions as needed for auditors/management
- Supervisory authority for exceptions/overrides to underwriting guidelines
- Forensic underwriting for special projects (example: working with Federal and State regulator's audit for both conventional/nonconventional loan products)
- Part of the Credit Quality Control team responsible for: audit all denials, oversee loan underwriting guidelines, provide feedback/ training of loan underwriters and testing system processes
- Create and present training materials
- Implementation of new guidelines and processes adhering to State laws and formulate appropriate modification guides
- Continually prepare/audit files and answer questions as needed for MHA auditors
- Subject Matter Expert and loss management mitigation
Sr. Account Executive
Washington Mutual Bank
01.1996 - 03.2008
- Business development for assigned territory
- Effectively manage a portfolio of over 60 assigned business accounts in Denver and Western CO region
- Onboarding new clients in order to develop plans for cross-selling multiple products
- Organized and collaborated with team members on ongoing initiatives for agents/clients
- Top sales executive for the region for 2005 and 2006
- Ability to effectively communicate and solve problems to maintain a high customer service level
Education
Bachelor of Science - Marketing
Metropolitan State University
Denver, CO01-1996
Skills
- Marketing
- Production
- Incidents management
- Performance reporting
- Project management abilities
- Health and safety compliance
- Customer relationship management
- Resource coordination
Licensed Mortgage Loan Officer MLO100500517
Licensed MLO since 10/2015
Timeline
Local Operations Manager
Vacasa
11.2023 - Current
Senior Team Market Lead, Licensed
Synergy 1
07.2020 - 05.2023
Loan Officer, Licensed
Guild Mortgage
08.2015 - 06.2020
Sr. Internal Quality Control/Auditor
Cherry Creek Mortgage
06.2013 - 07.2015
Sr. Underwriter/Credit Quality Controller
Aurora Bank
11.2008 - 05.2013
Owner Property Management
DASO Enterprises LLC
05.2004 - Current
Sr. Account Executive
Washington Mutual Bank
01.1996 - 03.2008
Bachelor of Science - Marketing
Metropolitan State University
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