Danielle Morrison
Summary
Dynamic and results-oriented professional with a proven track record at Doordash, enhancing customer satisfaction through exceptional service and safe driving. Skilled in time management and teamwork, consistently met productivity goals. Demonstrated ability to improve processes and increase efficiency, contributing to a positive and dependable team environment.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Doordash
11.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Increased repeat business by providing friendly and professional service to customers.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
- Facilitated smooth delivery process, communicating effectively with customers about arrival times.
Lead Beverage Server
The Redmile
08.2016 - 03.2023
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Prepared hot coffee and tea according to customer requests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Banquet and Fine Dining Server
Keenland Hospitality (seasonal)
04.2015 - 04.2016
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
- Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.
- Consistently adhered to strict hygiene standards and health regulations contributing towards a safe environment for both customers and employees.
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Inspected dishes and utensils for cleanliness.
Warehouse Picker
Amazon
10.2014 - 01.2016
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Maintained clean and safe work environment.
- Pulled orders quickly to maintain demanding productivity goals.
Education
GED -
Bluegrass Community And Technical College
Lexington, KY12-2013
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Safe driving
Timeline
Delivery Driver
Doordash
11.2022 - Current
Lead Beverage Server
The Redmile
08.2016 - 03.2023
Banquet and Fine Dining Server
Keenland Hospitality (seasonal)
04.2015 - 04.2016
Warehouse Picker
Amazon
10.2014 - 01.2016
GED -
Bluegrass Community And Technical College
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