
Compassionate and caring individual with 10 years of customer service experience through retail, service, and nursing in multiple fast paced working environments to create positive outcomes for all. Proven ability to ensure individual safety, satisfaction, hospitality and excellence of service to those under my professional care. Excellence in resolving conflict in a safe and empaethetic manner as well as the ability to remain calm in stressful situations. Experience in de-escelation strategies, providing effective communcation during many crises all while in collaboration with individuals and teams in various emergent situations. Willing to always provide a safe, positive, and people first travel experience all while respresenting United Airlines with pride.