DANIELLE KRETCHMER
Longmont,CO
Summary
Driven by a strong work ethic and a human-first approach, I bring 20+ years of experience leading customer support efforts, coordinating office functions, and improving team operations. I am known for being dependable, organized, and solution-oriented—someone who takes pride in supporting both internal teams and community members with kindness and mindfulness. I believe in delivering great service and maintaining a workplace built on trust, precision, and collaboration.
Overview
19
19
years of professional experience
Work History
RETAIL PARTS PRO- ASSISTANT GM
Advance Auto Parts
08.2024 - Current
- Fostering strong relationships with our customers to drive satisfaction and trust, leading to retention and growth as the front-facing manager.
- Execute regular assessments of operational activities to uncover any irregularities or discrepancies.
- Reviews company reports to analyze sales, gross profit, and inventory activity to show opportunities for growth within the store through market analysis as well as customer outreach.
- Coordinates with the general manager regarding the daily sales plan, team needs, and the overall readiness of the store.
WARRANTY ADMINISTRATOR - ADMINISTRATIVE ASSISTANT
Boulder Nissan
03.2007 - 08.2024
- Began employment as cashier/receptionist before climbing positions within our organization. Duties included offering customer service to inbound calls, ensuring appropriate staff are reached, cashiering for outgoing customers of the parts and service departments while also maintaining customer-facing areas.
- Delivered high-quality customer service by responding to service inquiries, scheduling appointments, and resolving issues related to vehicle repairs and parts availability.
- Coordinated and tracked service orders from start to finish, including warranty claim submissions, work order processing, and payment resolution.
- Maintained organized, accurate records to ensure compliance with internal policies and regulatory requirements.
- Performed billing and payroll adjustments, reconciled warranty payments, and managed rental car income, demonstrating strong financial accountability and diligence.
- Used systems such as ASSIST, Dealertrack, Microsoft Word, and Excel to process claims, manage data, and ensure efficient workflows.
- Partnered with technicians, customers, and Nissan representatives to resolve service issues quickly and with a customer-first approach.
- Supported parts and service operations, assisting with walk-ins, phone inquiries, and detailed explanations of services and repair processes.
Education
HIGH SCHOOL OR EQUIVALENT - GENERAL
Sterling High School
CO01.2002
BUSINESS MANAGEMENT
Front Range Community College
Longmont, COSkills
- Business operations
- Customer relations
- Operations oversight
- Quick and willing learner
- Operations management
- Problem solving
- Customer retention
- Employee relations
- Punctuality
- Inventory control
Timeline
RETAIL PARTS PRO- ASSISTANT GM
Advance Auto Parts
08.2024 - Current
WARRANTY ADMINISTRATOR - ADMINISTRATIVE ASSISTANT
Boulder Nissan
03.2007 - 08.2024
HIGH SCHOOL OR EQUIVALENT - GENERAL
Sterling High School
BUSINESS MANAGEMENT
Front Range Community College