DANIELLE KITSON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Ecommerce Customer Service/Order Entry Representative
Strikeman
05.2019 - Current
- Answer email and live chat enquiries
- Provide basic technical support via email for our App.
- Issue refunds and credits when necessary
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explain the best solution to solve the customer's problem; expediting correction or adjustment and following up to ensure resolution
- Track packages for customer's and follow up with the warehouse or mail carrier if needed
- Input orders manually into Rakuten when needed
- Communicate with the warehouse via email/phone calls when an order is missing an item and ask them to cover shipping costs or to discuss inventory/shopify/Rakuten related issues
- Training new team members
- Work with google sheets, shopify, Rakuten, and Gmail.
- Used other software such as, Gorgias, Order desk, and internal sites.
- Building training documents to add to the internal site.
Concierge
Premier Security
06.2019 - 09.2020
- Assist with packages
- Patrol checks
- Greet residents and answer simple questions (directions, call a taxi, provide with property management contact information, etc).
Customer Service Representative
Ranstad - Quickpass
11.2014 - 04.2018
- Maintained the highest level of BC Privacy Law
- Explained breakdown of charges on invoices issued to bridge users
- Successfully negotiated with customers to settle complex accounts
- Handled outbound calls
- Promoted to Supervisor Role
- Employee of the Quarter
- Product Achiever for the Quarter 2x
- Outstanding Customer Service Award 2x
- Trained new employees.
Contract Worker
Ranstad
07.2012 - 04.2018
- Working on assignments with various corporations
- Job skills including reception, filing, administrative work, call centre agent
- Industry-recognized world class-customer service
Customer Service Representative
Ranstad - Shaw
09.2012 - 12.2013
- Sold product services - upgrades, presented options, package availability
- Assisted customers with technical questions
- Assisted customers regarding billing inquiries
- Advised customers about the digital upgrade occurring with the network and letting them know if they needed additional equipment to support the network.
Receptionist
Ranstad - Sands and Associates
01.2013 - 01.2013
- Answered calls, greeted clients and booked appointments
- Managed daily bank deposit
- Approved departmental budgets
- Handled client's consumer proposal payments
- Organized appointments with financial trustees.
Monitoring Agent
Reliance Protectron
09.2009 - 06.2012
- Dispatched alarm signals to established emergency services and patrol for prompt resolution
- Outbound and Inbound calls
- Monitored for alarms and dispatch appropriate Services if necessary
- Documented accounts
- Complied with proper security procedures
- Assisted customers with basic tech support.
Reservations Assistant/Receptionist
Goway Travel
01.2008 - 09.2009
- Organized and managed travel documents and files
- Prepared and packages mail for courier's department
- Maintained switch board incoming calls
- Prepared itineraries for vacation packages.
Education
Dental Receptionist Certificate -
The Dental Receptionist Workshop - Strictly Dental Inc.
Vancouver, BC12.2019
Bylaws and Investigative Skills Certificate -
Justice Institute of British Columbia
Vancouver, BC05.2011
Certificate of Completion -
3 Week Spanish Immersion Program
03.2007
Travel and Tourism Diploma Advanced II -
Canadian Tourism College
Surrey, BC09.2006
Skills
- Sabre and Amadeus Reservations System
- Microsoft Office Word
- Microsoft Excel
- Serving It Right
- SuperHost Service Across Cultures & Assisting Travelers with Disabilities
- SuperHost Japan
- CLIA Cruises Ship certificate
- Food Safe
- First Aid
Volunteer Experience
- South Vancouver Community Policing - Foot Patrol, 04/01/11, 02/01/12
- United Way at Marpole Neighborhood House - Food distribution and shopping/delivering for seniors during the Global Pandemic., 04/01/20, Current
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Concierge
Premier Security
06.2019 - 09.2020
Ecommerce Customer Service/Order Entry Representative
Strikeman
05.2019 - Current
Customer Service Representative
Ranstad - Quickpass
11.2014 - 04.2018
Receptionist
Ranstad - Sands and Associates
01.2013 - 01.2013
Customer Service Representative
Ranstad - Shaw
09.2012 - 12.2013
Contract Worker
Ranstad
07.2012 - 04.2018
Monitoring Agent
Reliance Protectron
09.2009 - 06.2012
Reservations Assistant/Receptionist
Goway Travel
01.2008 - 09.2009
Dental Receptionist Certificate -
The Dental Receptionist Workshop - Strictly Dental Inc.
Bylaws and Investigative Skills Certificate -
Justice Institute of British Columbia
Certificate of Completion -
3 Week Spanish Immersion Program
Travel and Tourism Diploma Advanced II -
Canadian Tourism College
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