Danielle Garlin
Colorado Springs
Summary
Dynamic sales professional with a proven track record at Builders FirstSource and BMC, adept at fostering long-term client relationships and exceeding sales targets. Leveraged exceptional customer service and organizational skills to increase account retention and growth. Maintaining construction framing and truss schedules by utilizing customer portals as well as direct communication and calendar tracking. I am well versed in the new home building process by reading start sheets and putting together material lists as well as purchase order, vpo tracking and A/R reconciliation. Work closely with outside salesrep on completing tasks and communicating cutsomer needs.
Overview
24
24
years of professional experience
Work History
Inside Sales Representative
Builders FirstSource
01.2021 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Collaborated with team members to identify and resolve complex reconciliation issues.
- Monitored account activity closely, identifying trends or anomalies that required further investigation.
Account Manager, Inside Sales
BMC - Building Materials & Construction Solutions
05.2001 - 01.2021
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Updated accounts and maintained long-term relationships with clients.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO05-1997
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Issue resolution
- Data entry
- Interpersonal communication
- Relationship building
- Documentation and reporting
- Relationship building and management
Timeline
Inside Sales Representative
Builders FirstSource
01.2021 - Current
Account Manager, Inside Sales
BMC - Building Materials & Construction Solutions
05.2001 - 01.2021
High School Diploma -
Mitchell High School
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