DANIELLE GALINSKY
Denver
Summary
Knowledgeable and dedicated customer service and accounts management professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Accounts Manager/Customer Service
TL Manufacturing
01.2022 - Current
- Worked closely with key accounts to ensure goals are achieved, yielding successful partnership
- Developed positive and trusting relationships with all key account contacts
- Maintained contact with key accounts during production process to ensure successful fulfillment
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Kept accurate records to document customer service actions and discussions.
Receptionist
Advocates Inc
04.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted with onboarding new clients and employees and securing paperwork completion
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately.
Administrative Assistant
University of Vermont Human Resource Services
10.2017 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations
- Managed filing system, entered data and completed other clerical tasks
- Maintained confidentiality of information regarding students and company
Education
Bachelor of Arts - Sociology, Crime and Criminal Justice, Pubic Communications
University of Vermont
Burlington, VT2020
Skills
- Client Relations and Retention
- MS Office Expertise
- Employee Scheduling
- Leading Team Meetings
- Billing and Filing
- CRM Software
- Expense Reporting
- Time Management
- Telephone Skills
- HIPAA Requirements
Timeline
Accounts Manager/Customer Service
TL Manufacturing
01.2022 - Current
Receptionist
Advocates Inc
04.2021 - 12.2021
Administrative Assistant
University of Vermont Human Resource Services
10.2017 - 01.2020
Bachelor of Arts - Sociology, Crime and Criminal Justice, Pubic Communications
University of Vermont
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